Conflict Management, Resolution & Interpersonal Communication Mini-Guides And Books
You CAN Take Control Of THe Conflict In Your Life
Often if feels like both our emotions and our conflict situations run out of control. It's a bit of an illusion. We can learn to control anger, and to interact more effectively to manage the conflict in our lives.
We've developed some resources to help. No matter how good you are at dealing with conflict at home and at work, you can always improve.
On this page you'll find mini-guides to help people better manage their conflict situations, and communicate more effectively to reduce "communication problem" conflict.
Conflict Related Books Ideal For Use In Seminars Or One-To-One Coaching
Conflict and communication are crucial in the workplace. Below are our books that can be easily adapted for use in the classroom, whether the seminar is for professional development for teachers, helping staff deal with disagreements and unpleasant customers, or teaching and coaching interpersonal communication skills for families, and couples. Use them to help you design courses by using the content.
Learn To Prevent Unnecessary Conflict At Work
A completely different approach to workplace conflict. In this 110+ page book, we teach you how to modify your language - WHAT you say, so you don't accidentally cause conflict at work. We ALL use the wrong types of language, at least sometimes. Now you can learn how to stop using conflict starting language, and start using cooperative language.
Learn More About The Book Content And using It in Your Training Seminars
Better Relationships By Learning What To Say, and What NOT To Say
Learn to cut down the confict in your personal and work life, by eliminating the gas you throw on the fire when disagreements occur. 101 phrases you should never use with family, friends, coworkers, and intimates, particularly spouses. This book teaches you what to say to cool tempers, and prevent emotional conflict.
Read More Details About This Low Cost Book To Help With Your Relationships At Home And At Work
For Teachers and Educators: Building Relationships WIth Emotional Parents
The educational research is clear. Kids who have parents involved in their education do much better. It has to be the "right" involvement, and teachers are dealing with emotional, even angry parents every day. In this groundbreaking book for educations, we teach how to deal with the most difficult parent-teacher interactions.
More information on content, buying options here
Our Best Selling Customer Service Book
All of the techniques from our other books for dealing with angry customers, but without the exercises. A cut above the usual "don't take it personally" advice. Ideal for trainers who want to put together a course on dealing with difficult and angry customers. Take the content, incorporate some learning activities and you are ready to go.