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Top : Communication : Delivering Bad News

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Conflict Advice and Readings In This Section

  • Delivering the bad news

    By NA - At one time or another, we all have to deliver bad news to a client. Sometimes it is to report that a pet has died or sometimes it is discussing a bill. Some practices have even had to deal with disputes involving custody of the animal. Whatever the case, you should recognize that there is the chance of an unexpected or violent response from the client. (Added: 19-Oct-2002 Hits: 1722 )

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