Communication: Understanding Communication

Categories:

Business Communication (19): Articles related to communication, both oral and written within the business context

Delivering Bad News (9) ^new: For articles on techniques you can use when having to deliver bad news.

Interpersonal Communication (8): Improve communication between people, whether at work, at home, or in other relationships by learning from these tips, hints and interpersonal communication ideas.

Listening (5): Lack of "real" listening is a frequent contributor to conflict. Learn about listening techniques; e.g. active and reflective listening, that can help build better relationships.

Non-Verbal Communication (8): Free online articles on all aspects of non-verbal and para-verbal communication

Articles:

Isn't it about time to start preventing conflict before it starts?

Conflict Prevention In The Workplace - Using Cooperative Communication teaches you how. Click here for more information and get your free preview.

Applying Bacal's Law of Meaningless Utterances - Free Article
By Robert Bacal - How can you tell if something someone says means what it sounds like, is really meaningless or has a nasty hidden agenda behind it? Check out this article on meaningless utterances (Added: 26-Nov-2003 Hits: 421 Rating: 0 Votes: 0)

Internal Communication Strategies - The Neglected Strategic Element - Free Article
By Robert Bacal - Most people don't think about the relationship between corporate communication within the organization and conflict. The truth is that poor internal communication results in employees and managers that tend to pull in different directions. When goals and functions are confused, conflict results (Added: 26-Nov-2003 Hits: 437 Rating: 0 Votes: 0)

Business Spirit Journal Online - Truth or Consequences - Steve Whiteford
By Steve Whiteford - When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 189 Rating: 0 Votes: 0)

Advanced questioning techniques
By Peter Venn - We use questions every day. Most of our daily conversation involves either asking or answering questions. Sometimes, though, our questioning can seem a little unempowered compared to others who can almost instinctively "drill down" to the information they are looking for. Watch good interviewers on television. What makes them so powerful? There are plenty of bad interviewers on TV too: what makes them so bad? (Added: 21-Apr-2003 Hits: 165 Rating: 0 Votes: 0)

The Meaning of Your Communication Is Its Effect
By Daniel Robin - In communicating with other people, what matters more: what we intend to convey, or the actual response we get? Who is responsible for your communication? The meaning of our communication is not what we think it means. It is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. (Added: 5-Aug-2002 Hits: 165 Rating: 5.00 Votes: 1)

Not Just the Facts Ma'am
By Daniel Robin - There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion. (Added: 5-Aug-2002 Hits: 158 Rating: 0 Votes: 0)

Conflict911 - Your free guide to conflict management : Communication