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Communication: To communicate effectively is human, to communicate effectively during a conflict is devine. It is truly a difficult task to juggle emotions and communicate well while trying to manage or resolve a conflict. The articles in this section offer you techniques and tips to maintain your composure and excellent communication skills in the heat of a debate. We can show you how to maintain your composure, and how to not let yourself get taken in by the 'debate bait' offered up during conflict resolution sessions.

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Conflict911 - Your free guide to conflict management : Communication

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Categories:
Business Communication (19)
Articles related to communication, both oral and written within the business context
Delivering Bad News (8)
For articles on techniques you can use when having to deliver bad news.
Interpersonal Communication (8)
Improve communication between people, whether at work, at home, or in other relationships by learning from these tips, hints and interpersonal communication ideas.
Listening (5)
Lack of "real" listening is a frequent contributor to conflict. Learn about listening techniques; e.g. active and reflective listening, that can help build better relationships.
Non-Verbal Communication (8)
Free online articles on all aspects of non-verbal and para-verbal communication
Articles:
manage and prevent conflict

Isn't it about time to start preventing conflict before it starts?

Conflict Prevention In The Workplace - Using Cooperative Communication teaches you how. Click here for more information and get your free preview.

  • Business Spirit Journal Online - Truth or Consequences - Steve Whiteford

     By Steve Whiteford - When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 206 Rating: 0 Votes: 0)

  • Advanced questioning techniques

     By Peter Venn - We use questions every day. Most of our daily conversation involves either asking or answering questions. Sometimes, though, our questioning can seem a little unempowered compared to others who can almost instinctively "drill down" to the information they are looking for. Watch good interviewers on television. What makes them so powerful? There are plenty of bad interviewers on TV too: what makes them so bad? (Added: 21-Apr-2003 Hits: 196 Rating: 0 Votes: 0)

  • Rapport: the Link to Gaining Cooperation

     By Daniel Robin - Rapport is the condition of being in sync, in tune, on the same wavelength. I’ve heard it said that with enough rapport, anything is possible; without rapport, practically nothing is possible. In business, rapport is needed to coordinate action and exchange information. Rapport is at the foundation of all our relationships. Ironically, most business decisions are based on rapport, not on technical merit or the best idea. (Added: 5-Aug-2002 Hits: 137 Rating: 0 Votes: 0)

  • The Meaning of Your Communication Is Its Effect

     By Daniel Robin - In communicating with other people, what matters more: what we intend to convey, or the actual response we get? Who is responsible for your communication? The meaning of our communication is not what we think it means. It is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. (Added: 5-Aug-2002 Hits: 180 Rating: 5.00 Votes: 1)

  • Not Just the Facts Ma'am

     By Daniel Robin - There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion. (Added: 5-Aug-2002 Hits: 171 Rating: 0 Votes: 0)

  • Please Hallucinate the Way I Do

     By Daniel Robin - A study of expert communicators has provided a powerful set of distinctions to help us notice and adjust for our human tendency to interpret, distort or delete, generalize, and make assumptions. This article looks at the ways that we tweak information. We all tend to fill in the gaps from our own experience. This is also known as hallucinating. (Usually this type of hallucination doesn't involve seeing elephants in pink pajamas ... however, you never know ...). (Added: 5-Aug-2002 Hits: 144 Rating: 0 Votes: 0)

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