Conflict : Suggested Books: Understanding Conflict : Suggested Books

Tongue Fu!
By Sam Horn - Goes along with several of the books in this category, it's only fair we include it here. Jack Canfield of the Chicken Soup books says this: Tongue Fu! is a handbook for verbal self-defense that provides dozens of real-life, constructive alternatives to giving a tongue lashing or to being tongue-tied. (Added: 26-Mar-2002 Hits: 672 )

Conflict Management : A Communication Skills Approach
By Borisoff and Victor - A conflict management approach based on interpersonal communication, an approach we favor., Authors suggest it is a good resource for professionals. (Added: 26-Mar-2002 Hits: 1064 )

Encyclopedia of Conflict Resolution
By Heidi and Guy Burgess - Recommended as one of those "bible books", a must read for those serious about conflict resolution techniques. Expensive, but extensive. Ideal for reference purposes. HR consultant who suggested this book says: Very broad including, History of the field, 300 cross-referenced A-Z entries. Broad bibliography and lists of organizations, conferences, documents, and teaching programs. (Added: 26-Mar-2002 Hits: 887 )

How to Disagree Without Being Disagreeable : Getting Your Point Across...
By Suzette Haden Elgin - Suzette is a noted psycholinguist, sci-fi writer, and originator of the term "verbal self-defense" This is the 12th book in the Gentle Art of Verbal Self-Defense Series. Bacal & Associates uses some of her ideas and concepts! Highly recommended. (Added: 26-Mar-2002 Hits: 820 )

Verbal Judo : The Gentle Art of Persuasion
By George Thompson - Dr. Thompson has a doctorate in English and is/was a law enforcement officer. His books are readable in plain language. While his work is ideal for law enforcement, I recommend this book for everyone. If these techniques can work in law enforcement, they can work anywhere! Highly recommended. (Added: 26-Mar-2002 Hits: 844 )

Getting to Yes : Negotiating Agreement Without Giving in
By Ury & Fisher - Fisher, & Ury are among the acknowledged experts on negotiation. This books is part of their work.Along with Covey's work it is one of the most popular books at Amazon.com. Low priced and readable. If you can read only ONE book on negotiation read this one, or another by the same authors. Highly recommended. (Added: 26-Mar-2002 Hits: 735 )

Alternative Dispute Resolution for Organizations : How to Design a System..
By Allan Stitt - Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. A book for managers and HR professionals, or reference. ADR is used more and more by mediators. (Added: 26-Mar-2002 Hits: 388 )

Getting Past No : Negotiating Your Way from Confrontation to Cooperation
By William Ury - Author collaborated with Fisher on book above. Synopsis indicates: "...how to stay cool under pressure, stand up for themselves without provoking opposition, deal with underhanded tactics, find mutually agreeable options, and more. " (Added: 26-Mar-2002 Hits: 489 )

Getting to Resolution : Turning Conflict into Collaboration
By Stewart Levine - In Getting to Resolution, Stewart Levine gives readers an exciting new set of tools for resolving personal and business conflicts. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing and layoffs are just a few of the conflicts he addresses. (Added: 26-Mar-2002 Hits: 402 )

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