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Conflict: If you ever have the opportunity to ask the participants of a conflict what the issues are, chances are good that each of them has 'framed' the issue or issues completely differently for themselves. You can learn to identify the various conflict frame types in order to manage conflict effectively by checking out this category. Also available are some hints that will help you de-escalate a conflict quickly, and some advice on resolving a conflict between two managers.

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Conflict911 - Your free guide to conflict management : Conflict

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Suggested Books (9)
Recommended books for those interested in conflict management, conflict prevention, negotiation and mediation.
Articles:
  • Resolving Conflict Between Your Managers

    By Stever Robbins - When two of your top people are at each other's throats, you've got to step in and help them make peace. (Added: 13-Oct-2003 Hits: 220 Rating: 0 Votes: 0)
  • Managing Conflict In Work Teams

    By Michael Kennedy - The role of conflict in work teams is determined by the manner in which it is managed. Conflict is a driving force of change that can result in improved decision-making processes and progressive team development. However, teams must learn to be confrontational without destroying the team process. Teams are able to handle conflict and perform at a high level by following a framework of communication needed for managing conflict constructively. Teams capable of mediating their own conflicts, improve both productivity and member relationships. (Added: 13-Oct-2003 Hits: 344 Rating: 0 Votes: 0)
  • INTERCULTURAL CONFLICT MANAGEMENT: A MINDFUL APPROACH

    By Stella Ting-Toomey - Intercultural miscommunication and misattributions often underscore intercultural conflict. Individuals coming from two contrastive cultural communities bring with them different value assumptions, expectations, verbal and nonverbal habits, and interaction scripts that influence the conflict process. Intercultural conflict is defined as the perceived or actual incompatibility of values, norms, processes, or goals between a minimum of two cultural parties over content, identity, relational, and procedural issues. (Added: 13-Oct-2003 Hits: 375 Rating: 0 Votes: 0)
  • Managing Work Team Conflict: Assessment & Preventative Strategies

    By Debbi Wagner-Johnson - Conflict cannot be avoided since it is an inevitable aspect of work teams. This paper will discuss the two types of conflict (i.e., affect and task), describe the benefits and detriments of conflict, and present the causes of conflict. Strategies will also be presented to prevent and to effectively manage conflict. Moreover, a conflict checklist (i.e., Teams and Conflict Checklist or TACC) will be presented as a tool to help teams identify the perceived presence of conflict. Although conflict is an inevitable aspect of team development, conflict can provide the basis for constructive and beneficial outcomes by identifying and managing conflict effectively. (Added: 13-Oct-2003 Hits: 459 Rating: 7.00 Votes: 1)
  • Managing Administrative Conflicts - Research

    By Garee Earnest - Dealing with conflict between and among individuals can be a frustrating and uncomfortable experience for administrators. When conflict occurs, "strong feelings are aroused, objectivity flies out the window, egos are threatened, and personal relationships are placed in jeopardy" (Schmidt and Tannenbaum, 1960). To be successful administrators, Extension directors and district directors must be able to manage conflict situations effectively. This requires using different conflict management styles, depending upon the conflict situation faced. (Added: 13-Oct-2003 Hits: 195 Rating: 0 Votes: 0)
  • When to Engage, When Not to Engage

    By Daniel Robin - Ever notice that with some people you can sit and rationally discuss how differently you see things, and nobody gets hurt? Yet, with others, the small stuff quickly becomes big stuff. What makes the difference? When you think back on the successful disagreements you've had in your life (the ones that ended without loss of hair or dignity, or that actually led to a creative solution), what do they have in common? Because conflict is such a "growth industry," healthy workplace relationships are as essential as they are unusual. This article will highlight tools to help us decide when to dive in and when to observe, detach, or carefully step around the "hornet's nest." (Added: 10-Mar-2003 Hits: 199 Rating: 0 Votes: 0)

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manage and prevent conflict

Isn't it about time to start preventing conflict before it starts?

Conflict Prevention In The Workplace - Using Cooperative Communication teaches you how. Click here for more information and get your free preview.

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