Customer Service: Understanding Customer Service

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Call Centers (8): Find articles related to call centers and customer service in this difficult environment

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Customer Service Advice and Help:

How to Deal with Difficult Customers
By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. (Added: 28-Mar-2006 Hits: 1584 Rating: 0 Votes: 0)

Tough Customers
By Debra Kahn Schofield - Like most Guerrillas, you probably focus on your own attitude when approaching prospects, making presentations and closing sales, but when you are forced to deal with tough customers, you need to see things from their perspective. (Added: 28-Mar-2006 Hits: 846 Rating: 0 Votes: 0)

Trying Times
By Barry Farber - Have you ever run into a tough customer? Of course you have; they come with the territory. But what many salespeople don't realize is that tough customers tend to fall into four main categories—and the sooner you learn to recognize these types, the more likely you'll be able to deal with them successfully. (Added: 28-Mar-2006 Hits: 602 Rating: 0 Votes: 0)

Ready, Aim, Fire! How to Professionally End Your Working Relationship with a Client
By Kevin Lawrence - Take the recommended four-step approach to ending a relationship with a potentially hostile customer. This approach is sure to resolve any conflicts with the firing process. (Added: 13-Feb-2006 Hits: 508 Rating: 0 Votes: 0)

How To Profit From Customer Complaints
By Kevin Lawrence - Complaining customers are a scary proposition for many professionals, but the complaint situation represents an opportunity - not a problem - in most cases. If you deal with a person's concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and former “complainers” will walk away feeling happy and valued. (Added: 13-Feb-2006 Hits: 685 Rating: 0 Votes: 0)

Telephone Skills and Customer Care
By n a - More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on telephone skills, how much business are they losing your company? (Added: 13-Feb-2006 Hits: 995 Rating: 0 Votes: 0)

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