: Customer Service

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Call Centers (9): Find articles related to call centers and customer service in this difficult environment

How to Deal with Difficult Customers
By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. (Added: 28-Mar-2006 Hits: 3318 )

Telephone Skills and Customer Care
By n a - More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on telephone skills, how much business are they losing your company? (Added: 13-Feb-2006 Hits: 1972 )

Difficult Customers - There's No Such Thing
By Alan Fairweather - Difficult customers and situations usually occur because some part of our core service has failed or the customer perceives it to have failed. We've not delivered on time, the customer has the wrong product, it doesn't work or it's not what the customer expected. What happens then is, the customer comes to the interaction with us in a negative frame of mind. (Added: 13-Feb-2006 Hits: 741 )

10 Tips to Deal With Upset Customers
By na - Fairly basic tips for dealing with upsent customers, but it's short and readable. (Added: 9-Jul-2004 Hits: 1059 )

Angry Upset Players: What do you do?
By Steve Karoul - Contains concrete language suggestions for use in dealing with upset or angry players within a casino setting. Even if you don't work in gambling, you might find these useful in dealing with customer conflict. (Added: 9-Jul-2004 Hits: 890 )

Customer Service - How Do You Calm Upset Customers?
By Rebecca Morgan - Excellent article that provides a lot of information about angry and upset customers, and what you can do to defuse conflict with customers. (Added: 9-Jul-2004 Hits: 817 )

Remember The Seven Lessons You Learned in Preschool? They Apply To Difficult Customers
By Judith Filek - Amusing and useful. The author explains how basic courtesy practices learned in preschool can and should be applied to dealing with difficult customers and customer conflict. Adobe Acrobat format (Added: 9-Jul-2004 Hits: 636 )

Handling Challenging Situations with a Customer-Focused Mindset
By Terence R. Traut - Provides a straight-forward five step model for dealing with customer complaints, and conflicts with customers in a professional and calm way. (Added: 9-Jul-2004 Hits: 1011 )

Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One
By Rebecca Morgan - A dissatisfied customer need not be an angry customer, says Rebecca Morgan, and then provides concrete suggestions about how to prevent the transition from dissatisfied to angry hostile customer. (Added: 9-Jul-2004 Hits: 806 )

Serving the American People: Best Practices in Resolving Customer Complaints
By na - This lengthy document, created by the Federal Benchmarking Consortium, discusses best practice for dealing with customer complaints and resolving customer conflict. Probably fits best for those interested in government. (Added: 9-Jul-2004 Hits: 852 )

CUSTOMER SERVICE 101
By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 445 )

Branding Fiasco -- Better Be Who You Say You Are!
By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 236 )

Pages Updated On: 15-May-2012 - 15:11:46