Top : Customer Service : Call Centers

Free articles about call centers and customer service

 

Conflict Advice and Readings In This Section

• Dealing With Irate Customers

  By Don Merit - Here are some basic steps that can help customer service representatives deal successfully with an irate customer. (Added: 3-Nov-2008 Hits: 737 )

• Credit and Collections Call Centers Focus on Service

  By J. O'Herron - Here%u2019s how credit and collections call centers apply the concept of customer service to the way they manage inbound and outbound calls. (Added: 18-Apr-2001 Hits: 668 )

• Reengineering call centers: Reengineering and Continuous Improvement

  By Jeff Hiatt - Business Process Reengineering (BPR) offers call center managers opportunities for operational improvements and cost savings. In many call centers, both Customer Service and This paper summarizes the challenges for call center managers today in the areas of operating costs, service levels and new technology, and discusses the potential for reengineering to allow managers to break out of the traditional cost vs. service trade-off. (Added: 18-Apr-2001 Hits: 623 )

• Reinventing The Call Center- Customer Service for the Digital World

  By NA - Call Centers have been the human interface point for years in areas like catalog sales and order-taking, telephone solicitation, and post-sale service (complaints and returns.) With the e-commerce boom, call centers have become even more important since they play these roles in organizations that may have no other physical presence or means for human contact. (Added: 18-Apr-2001 Hits: 715 )

• Coaching and Developing Call Center Staff, JJ, Lauderbaugh

  By JJ Lauderbaugh - In this fast-paced, shrinking world, call centers and other pockets of people answering phones, have become a way of business life. In developing tomorrow's work force today, managers are finding that coaching call center staffs to take full responsibility for customers' experiences is a necessity. It increases productivity and company and department images. It also helps to maximize sales, and retain internal and external customers. (Added: 18-Apr-2001 Hits: 964 )

• Taking The Lead In The Customer Satisfaction Game

  By K. Jackson - Create surveys that demonstrate how successfully your call center serves customers. (Added: 18-Apr-2001 Hits: 678 )

• The Top Ten Features To Seek To Knowledge-Enable Customer Support Software

  By Mark Anton - Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. Up until a few years ago, the technology focused primarily on call tracking and call logging functionality. (Added: 18-Apr-2001 Hits: 770 )

• The Human Side of Call Centers in High-Tech Companies

  By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 388 )

• Winning Customers' Confidence

  By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 382 )

 

 

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Pages Updated On: 15-May-2012 - 15:11:46