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Learn to defuse difficult and angry customers from best-selling workbook. Defusing Hostile Customers Workbook - Your seminar in a book. 200+ pages of exercises and specific techniques. Click here for more information and get your free preview.

• The Top Ten Features To Seek To Knowledge-Enable Customer Support Software

  By Mark Anton - Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. Up until a few years ago, the technology focused primarily on call tracking and call logging functionality. (Added: 18-Apr-2001 Hits: 473 Rating: 0 Votes: 0)

• The Human Side of Call Centers in High-Tech Companies

  By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 289 Rating: 7.00 Votes: 1)

• Winning Customers' Confidence

  By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 272 Rating: 0 Votes: 0)

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