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Customer Service : Call Centers
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Customer Service In Call Centres: Call centre personnel require special talents to deal effectively with customers that are often on the verge of hostility. We have an article that offers advice on how to train your call centre personnel in customer service. There are also tips in this section that will help you win your customer's confidence. There are more articles in this customer service sub-section for your perusal.
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angry and difficult customers

Learn to defuse difficult and angry customers from best-selling workbook.

Defusing Hostile Customers Workbook - Your seminar in a book. 200+ pages of exercises and specific techniques.

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  • The Top Ten Features To Seek To Knowledge-Enable Customer Support Software

     By Mark Anton - Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. Up until a few years ago, the technology focused primarily on call tracking and call logging functionality. (Added: 18-Apr-2001 Hits: 357 Rating: 0 Votes: 0)

  • Winning Customers' Confidence

     By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 210 Rating: 0 Votes: 0)

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