Your free conflict help center - Conflict911
Customer Service : Suggested Books
Where people come to learn to manage conflict more effectively


Conflict Front Page Free Previews of Our Conflict Tools/Books Conflict Related Articles By Bacal Free Conflict Videos
About Us Browse 1,000+ Conflict Related Articles Guest Conflict Articles Browse Our Other Sites
Suggested Books On Customer Service: If you would like to learn more aboutcustomer service excellence, our suggested reading list may be able to help you. You can learn more about creating a profitable business strategy for the internet. There is also more details about best practices in cusomter service. There are more reading suggestions that you'll want to check out in this sub-section for customer service.
  Welcome!  

Top : Customer Service : Suggested Books : Page 2

Conflict911 - Your free guide to conflict management: Customer Service : Suggested Books

| Home |What's New | What's Most Read |

Customer Service Book Suggestions:
angry and difficult customers

Learn to defuse difficult and angry customers from best-selling workbook.

Defusing Hostile Customers Workbook - Your seminar in a book. 200+ pages of exercises and specific techniques.

Click here for more information and get your free preview.

  • Complete Customer Service Letter Book

     By Edward W. Werz, Sally Germain - Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of. Nifty, huh?! So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource. (Added: 11-Feb-2002 Hits: 193 Rating: 0 Votes: 0)

  • Customer Service : A Practical Approach

     By Elaine Harris - While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY (Added: 11-Feb-2002 Hits: 235 Rating: 0 Votes: 0)

  • Creating Customer Connections : How to Make Customer Service a Profit Cente

     By Jack Burke - Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations. Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers. (Added: 11-Feb-2002 Hits: 224 Rating: 0 Votes: 0)

  • Defusing Hostile Customers Workbook (Public Sector)

     By Robert Bacal - Reader Comment:I have researched countless customer service books, ..to use here at our public institution. Not only is Robert Bacal's material one of the only sources geared specifically to the public sector... one of the best sources on handling upset, angry, or hostile customers that I've ever seen - for any type of workplace! Beginning with a four-part model (or process) for defusing hostile customers, he then goes into countless specific tips that are as practical as they are effective. (Added: 10-May-2001 Hits: 193 Rating: 0 Votes: 0)

Prev 6

Pages Updated On: 5-Feb-2010 - 19:37:01 .
Google Groups Subscribe to Work911 Ezine
Email:
Browse Archives at groups.google.com
Be notified of updates to the Conflict Management Resource Center and all our other work related sites via email, and receive valuable articles to help you succeed in your job or personal life. Subscribe to The Work911 Ezine. Published no more than four times a month, with over 7,000 subscribers, and published since 2000, it's a premiere source of information about workplace issues.

© Robert Bacal, 2004 Reproduction in whole or in part, in print or electronic format is not permitted without permission
| Bacal & Associates | 722 St. Isidore Rd., Casselman, Ontario, Canada (613) 764-0241 ceo@work911.com