Bacal & Associates - Helping People Solve Conflict for Two Decades
Suggested
Books On Customer Service: If you would like to learn more aboutcustomer
service excellence, our suggested reading list may be able to help you.
You can learn more about creating a profitable business strategy for the
internet. There is also more details about best practices in cusomter service.
There are more reading suggestions that you'll want to check out in this
sub-section for customer service.
By Edward W. Werz, Sally Germain
- Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of.
Nifty, huh?!
So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource.
(Added: 11-Feb-2002 Hits: 212 Rating: 0 Votes: 0)
By Elaine Harris
- While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY
(Added: 11-Feb-2002 Hits: 253 Rating: 0 Votes: 0)
By Jack Burke
- Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations.
Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers.
(Added: 11-Feb-2002 Hits: 236 Rating: 0 Votes: 0)
By Robert Bacal
- Reader Comment:I have researched countless customer service books, ..to use here at our public institution. Not only is Robert Bacal's material one of the only sources geared specifically to the public sector... one of the best sources on handling upset, angry, or hostile customers that I've ever seen - for any type of workplace! Beginning with a four-part model (or process) for defusing hostile customers, he then goes into countless specific tips that are as practical as they are effective.
(Added: 10-May-2001 Hits: 209 Rating: 0 Votes: 0)
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