Bacal & Associates - Helping People Solve Conflict for Two Decades
Customer
Service: It's true that a huge part of providing customer service is
spent dealing with unhappy dissatisfied customers. In this section we can
offer you a variety of ways of defusing hostile customers and settling disagreements
so that your client remains loyal to you and your business. We can help
you to avoid turning a dissatisfied customer into a hostile customer. You'll
learn how to resolve client issues quickly and politely. How can a satisfied
customer be considered a dangerous customer? Read the article in this section
to discover the answer.
By Kevin Lawrence
- Difficult clients, you know the ones – you cringe when they call, you dread meeting with them, you lose sleep thinking about sending your bill and having to deal with their backlash, and you have to fight to get paid what you’re worth. You have the unique power to choose who you work with and in no way do you have to tolerate working with difficult people. In this article we will look at how you can achieve this.
(Added: 13-Feb-2006 Hits: 289 Rating: 0 Votes: 0)
By Alan Fairweather
- Difficult customers and situations usually occur because some part of our core service has failed or the customer perceives it to have failed. We've not delivered on time, the customer has the wrong product, it doesn't work or it's not what the customer expected. What happens then is, the customer comes to the interaction with us in a negative frame of mind.
(Added: 13-Feb-2006 Hits: 506 Rating: 0 Votes: 0)
By Steve Karoul
- Contains concrete language suggestions for use in dealing with upset or angry players within a casino setting. Even if you don't work in gambling, you might find these useful in dealing with customer conflict.
(Added: 9-Jul-2004 Hits: 660 Rating: 0 Votes: 0)
By na
- Although written for the textile industry this piece provides excellent suggestion for settling customer conflict and disagreement situations, while providing good customer service.
(Added: 9-Jul-2004 Hits: 687 Rating: 0 Votes: 0)
By Terence R. Traut
- Provides a straight-forward five step model for dealing with customer complaints, and conflicts with customers in a professional and calm way.
(Added: 9-Jul-2004 Hits: 847 Rating: 0 Votes: 0)
By na
- This lengthy document, created by the Federal Benchmarking Consortium, discusses best practice for dealing with customer complaints and resolving customer conflict. Probably fits best for those interested in government.
(Added: 9-Jul-2004 Hits: 654 Rating: 0 Votes: 0)
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