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Customer Service: It's true that a huge part of providing customer service is spent dealing with unhappy dissatisfied customers. In this section we can offer you a variety of ways of defusing hostile customers and settling disagreements so that your client remains loyal to you and your business. We can help you to avoid turning a dissatisfied customer into a hostile customer. You'll learn how to resolve client issues quickly and politely. How can a satisfied customer be considered a dangerous customer? Read the article in this section to discover the answer.
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angry and difficult customers

Learn to defuse difficult and angry customers from best-selling workbook.

Defusing Hostile Customers Workbook - Your seminar in a book. 200+ pages of exercises and specific techniques.

Click here for more information and get your free preview.
Customer Service Advice and Help:

  • Raising The Bar On Headache Clients.

     By Kevin Lawrence - Difficult clients, you know the ones – you cringe when they call, you dread meeting with them, you lose sleep thinking about sending your bill and having to deal with their backlash, and you have to fight to get paid what you’re worth. You have the unique power to choose who you work with and in no way do you have to tolerate working with difficult people. In this article we will look at how you can achieve this. (Added: 13-Feb-2006 Hits: 187 Rating: 0 Votes: 0)

  • Difficult Customers - There's No Such Thing

     By Alan Fairweather - Difficult customers and situations usually occur because some part of our core service has failed or the customer perceives it to have failed. We've not delivered on time, the customer has the wrong product, it doesn't work or it's not what the customer expected. What happens then is, the customer comes to the interaction with us in a negative frame of mind. (Added: 13-Feb-2006 Hits: 337 Rating: 0 Votes: 0)

  • Angry Upset Players: What do you do?

     By Steve Karoul - Contains concrete language suggestions for use in dealing with upset or angry players within a casino setting. Even if you don't work in gambling, you might find these useful in dealing with customer conflict. (Added: 9-Jul-2004 Hits: 528 Rating: 0 Votes: 0)

  • Settling a Disagreement with Your Customer

     By na - Although written for the textile industry this piece provides excellent suggestion for settling customer conflict and disagreement situations, while providing good customer service. (Added: 9-Jul-2004 Hits: 560 Rating: 0 Votes: 0)

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Pages Updated On: 17-Nov-2008 - 13:05:56


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