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Customer Service: It's true that a huge part of providing customer service is spent dealing with unhappy dissatisfied customers. In this section we can offer you a variety of ways of defusing hostile customers and settling disagreements so that your client remains loyal to you and your business. We can help you to avoid turning a dissatisfied customer into a hostile customer. You'll learn how to resolve client issues quickly and politely. How can a satisfied customer be considered a dangerous customer? Read the article in this section to discover the answer.
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Conflict911 - Your free guide to conflict management: Customer Service

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Call Centers (9)
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Suggested Books (10)
Suggested books to help improve customer service
angry and difficult customers

Learn to defuse difficult and angry customers from best-selling workbook.

Defusing Hostile Customers Workbook - Your seminar in a book. 200+ pages of exercises and specific techniques.

Click here for more information and get your free preview.
Customer Service Advice and Help:

  • Customer Service - How Do You Calm Upset Customers?

     By Rebecca Morgan - Excellent article that provides a lot of information about angry and upset customers, and what you can do to defuse conflict with customers. (Added: 9-Jul-2004 Hits: 681 Rating: 0 Votes: 0)

  • CUSTOMER SERVICE 101

     By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 328 Rating: 0 Votes: 0)

  • Branding Fiasco -- Better Be Who You Say You Are!

     By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 174 Rating: 0 Votes: 0)

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Pages Updated On: 5-Feb-2010 - 19:37:01


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