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Customer Service: It's true that a huge part of providing customer service is spent dealing with unhappy dissatisfied customers. In this section we can offer you a variety of ways of defusing hostile customers and settling disagreements so that your client remains loyal to you and your business. We can help you to avoid turning a dissatisfied customer into a hostile customer. You'll learn how to resolve client issues quickly and politely. How can a satisfied customer be considered a dangerous customer? Read the article in this section to discover the answer.

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Conflict911 - Your free guide to conflict management: Customer Service

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Call Centers (9): Find articles related to call centers and customer service in this difficult environment

Suggested Books (10): Suggested books to help improve customer service

angry and difficult customers

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Customer Service Advice and Help:

Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One
By Rebecca Morgan - A dissatisfied customer need not be an angry customer, says Rebecca Morgan, and then provides concrete suggestions about how to prevent the transition from dissatisfied to angry hostile customer. (Added: 9-Jul-2004 Hits: 674 Rating: 0 Votes: 0)

10 Tips to Deal With Upset Customers
By na - Fairly basic tips for dealing with upsent customers, but it's short and readable. (Added: 9-Jul-2004 Hits: 933 Rating: 0 Votes: 0)

Remember The Seven Lessons You Learned in Preschool? They Apply To Difficult Customers
By Judith Filek - Amusing and useful. The author explains how basic courtesy practices learned in preschool can and should be applied to dealing with difficult customers and customer conflict. Adobe Acrobat format (Added: 9-Jul-2004 Hits: 538 Rating: 0 Votes: 0)

Customer Service - How Do You Calm Upset Customers?
By Rebecca Morgan - Excellent article that provides a lot of information about angry and upset customers, and what you can do to defuse conflict with customers. (Added: 9-Jul-2004 Hits: 693 Rating: 0 Votes: 0)

CUSTOMER SERVICE 101
By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 346 Rating: 0 Votes: 0)

Branding Fiasco -- Better Be Who You Say You Are!
By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 182 Rating: 0 Votes: 0)

Pages Updated On: 25-May-2010 - 20:25:16

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