Bacal & Associates - Helping People Solve Conflict for Two Decades
Customer
Service: It's true that a huge part of providing customer service is
spent dealing with unhappy dissatisfied customers. In this section we can
offer you a variety of ways of defusing hostile customers and settling disagreements
so that your client remains loyal to you and your business. We can help
you to avoid turning a dissatisfied customer into a hostile customer. You'll
learn how to resolve client issues quickly and politely. How can a satisfied
customer be considered a dangerous customer? Read the article in this section
to discover the answer.
By Joanne Wilson
- CRM is a strategy and not just an installed application program. Superior implementation merges the front-office and the back-office, giving employees a complete view of the organization's relationship with its customers.
(Added: 10-Feb-2003 Hits: 157 Rating: 0 Votes: 0)
By Jim Stovall
- You have often heard it said, "Don't sweat the small stuff." When it comes to undue worry, everything is small stuff; however, when it comes to paying attention to details in your business or personal life, there are no small things
(Added: 10-Feb-2003 Hits: 188 Rating: 9.50 Votes: 2)
By Shep Hyken
- Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression. Seize the opportunities to create moments of magic!
(Added: 10-Feb-2003 Hits: 139 Rating: 0 Votes: 0)
By C. Rickman
- Businesses are increasingly learning that technology and software alone cannot make a CRM system successful, and that communication, behaviour and culture are equally crucial factors in developing a successful CRM strategy.
(Added: 10-Feb-2003 Hits: 117 Rating: 0 Votes: 0)
By Bob Holder
- A firm develops a customer focus by providing its associates with communication skills that will allow them to be reassuring, empathic and responsive.
(Added: 10-Feb-2003 Hits: 300 Rating: 0 Votes: 0)
By Jim Clemmer
- Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory, it's become a well proven fact.
(Added: 10-Feb-2003 Hits: 139 Rating: 0 Votes: 0)
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