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Customer Service: It's true that a huge part of providing customer service is spent dealing with unhappy dissatisfied customers. In this section we can offer you a variety of ways of defusing hostile customers and settling disagreements so that your client remains loyal to you and your business. We can help you to avoid turning a dissatisfied customer into a hostile customer. You'll learn how to resolve client issues quickly and politely. How can a satisfied customer be considered a dangerous customer? Read the article in this section to discover the answer.

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Call Centers (9): Find articles related to call centers and customer service in this difficult environment

Suggested Books (10): Suggested books to help improve customer service

angry and difficult customers

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Customer Service Advice and Help:

Better Service for Our Customers
By Matthew Ho - The first tenet of retail is to make it "easy to shop." Matthew Ho has an interesting point of view from the front lines in travel retail and from Why We Buy - The Science of Shopping" written by Paco Underhill. (Added: 10-Feb-2003 Hits: 160 Rating: 0 Votes: 0)

Your BOLD Service Mentality-Make Service Your Top Priority
By Jody Urquhart - How compassionate are your systems to the needs of your customers and staff? People keep the service mentality alive, so create a system that is flexible to them. Your bold service mentality will shine through. (Added: 10-Feb-2003 Hits: 135 Rating: 0 Votes: 0)

The Dangerous Customer
By Shep Hyken - We aren't talking about customers who have a complaint about you and choose to tell everyone they know. We are talking about that potentially very dangerous type of customer, a "satisfied" customer. (Added: 10-Feb-2003 Hits: 157 Rating: 0 Votes: 0)

Customer Service
By Jim Stovall - Whether it is in your personal or professional life, The Golden Rule still applies: Do unto others as you would have them do unto you. Too often in business, we spend all of our time on one side of the equation and fail to get that customer perspective. (Added: 10-Feb-2003 Hits: 196 Rating: 0 Votes: 0)

Customer Relationship Management -It's All About People
By Joan Donogh - Before you go out and order the latest and greatest in database technology, it is important to understand that CRM is about more than technology – it’s about people. (Added: 10-Feb-2003 Hits: 160 Rating: 0 Votes: 0)

Customer Service Lessons From the Trenches
By Martien Eehart - How to deal with explosive customers, your nightmare customer, and seven ways to improve customer service without spending a dime. (Added: 10-Feb-2003 Hits: 185 Rating: 10.00 Votes: 1)

Pages Updated On: 25-May-2010 - 20:25:16

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