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Difficult People: It seems that the majority of people dislike interfacing with difficult people. What if you could learn to apply techniques and tools that would make dealing with difficult people easy and just another part of your daily routine? We've included several articles in this category to help you deal with difficult customers, bosses and co-workers. It won't come as a big surprise to you that dealing with difficult people begins with dealing with yourself first. You know you can't change others, but you can change the way you react to difficult people. Let us help you understand how difficult people operate so you can better deal with them.
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Discussion Lists (2)
Discussion list where you can ask questions and help others learn to deal more effectively with difficult people
Suggested Books (2)
We list the best books on handling difficult and unpleasant people with brief reviews.
Articles:
reduce conflict manage it better

Improve your relationships by changing how you communicate, and the words and phrases you use.

Getting Along With Almost Anyone Helpcard teaches you how to make small changes in the language you use, to get along better with almost anyone. Click here for more information and get your free preview.

  • Full of Hot Air

     By Kimberly L. McCall - How to handle big egos on your sales team before they’re blown out of proportion (Added: 24-May-2005 Hits: 322 Rating: 0 Votes: 0)

  • Free Difficult People Assessment - Online assessment

     By Psychological Associates - Do you work with a difficult person? Maybe you do. Maybe you don't. But we can help you size up the behavior of the people you work with %u2014 your boss, peers, direct reports %u2014 even your customers. (Added: 1-Dec-2004 Hits: 942 Rating: 0 Votes: 0)

  • Dealing With Difficult People Q & A

     By na - Some questions and answers about dealing with difficult people. Deals with why some people are difficult, fundamental steps to communicate with difficult people, and why learning to deal with difficult people is important. (Added: 12-Jul-2004 Hits: 573 Rating: 0 Votes: 0)

  • Dealing With Difficult People and the Bible

     By na - If you are looking at dealing with difficult people through the lens of Christianity, this may be of interest. Also of interest to clergy. (Added: 12-Jul-2004 Hits: 335 Rating: 0 Votes: 0)

  • Difficult People Notes and Presentation

     By Sam Herb - Not an article but a series of 69 slides and notes you can view online. It's almost like sitting in a training presentation on difficult people. (Added: 12-Jul-2004 Hits: 504 Rating: 0 Votes: 0)

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