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Difficult People: It seems that the majority of people dislike interfacing with difficult people. What if you could learn to apply techniques and tools that would make dealing with difficult people easy and just another part of your daily routine? We've included several articles in this category to help you deal with difficult customers, bosses and co-workers. It won't come as a big surprise to you that dealing with difficult people begins with dealing with yourself first. You know you can't change others, but you can change the way you react to difficult people. Let us help you understand how difficult people operate so you can better deal with them.

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Conflict911 - Your free guide to conflict management: Difficult People

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Discussion Lists (2)
Discussion list where you can ask questions and help others learn to deal more effectively with difficult people
Suggested Books (2)
We list the best books on handling difficult and unpleasant people with brief reviews.
Articles:
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Improve your relationships by changing how you communicate, and the words and phrases you use.

Getting Along With Almost Anyone Helpcard teaches you how to make small changes in the language you use, to get along better with almost anyone. Click here for more information and get your free preview.

  • Dealing with difficult people in real estate

     By Realtor - Focusing on difficult people/customers in the real estate business, this article presents the most common "difficult people" behaviors and strategies to counter them. Includes Complainers, Intimidators, Clams and more. (Added: 12-Jul-2004 Hits: 237 Rating: 0 Votes: 0)

  • LifeWay: Church Staff: Dealing with Difficult People

     By Tan Flippin - Written primarily for church staff who deal with difficult people, it presents a number of ways to disconnect from difficult people, including recognizing, reflecting, interrogating, and crystalizing. (Added: 12-Jul-2004 Hits: 359 Rating: 0 Votes: 0)

  • Dealing with Difficult People

     By Mike Moore - A short piece that explains the negative effects toxic or difficult people have on us, and contains a brief section on basic techniques to use with toxic people. (Added: 12-Jul-2004 Hits: 642 Rating: 0 Votes: 0)

  • Dealing with Difficult People, Part 1

     By Daniel Tobin - From here you can access a series of articles covering different aspects of difficult people. Includes hints and tips for dealing with difficult people in the workplace. (Added: 12-Jul-2004 Hits: 613 Rating: 0 Votes: 0)

  • Taming The Difficult Employee

     By Nancy Aldrich - Difficult employees are a huge drain on an agency in terms of wasted time, reduced productivity, greater inefficiency, increased employee turnover and in extreme cases customer loss. Learn how to deal with difficult employees. (Added: 26-Nov-2003 Hits: 724 Rating: 0 Votes: 0)

  • Dealing with difficult people

     By Elizabeth Hardy - Dealing with difficult people 1)do not be irritated and distracted at work 2)find some private, quiet space and make it clear you can't be disturbed 3)focussing intently on your work will help to disapate the problem. (Added: 25-Nov-2003 Hits: 287 Rating: 0 Votes: 0)

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