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  • Podcast Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June 12). > CPR > News

     By Bob Creo - Summary: The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss why saying you are sorry can bring about a positive resolution. Bob has worked as an arbitrator and neutral, from his Pittsburgh hometown, since the 1970s. He says here that the legal system%u2019s fear of liability results in actions that run in the opposite direction of human nature%u2019s call, which would be to acknowledge mistakes in the hopes of reaching conciliation and moving on. About 25 minutes. new (Added: 1-Feb-2010 Hits: 36 Rating: 0 Votes: 0)

  • Audio Podcast 79--Part 2: The Science of Conflict with Robert Creo and Monique McKay (Oct. 9). > CPR > News

     By na - Summary: Understand the brain, make better choices in ADR. In Part 2 of his discussion with the principals behind the nonprofit Master Mediation Institute, Robert A. Creo and Monique McKay, International Dispute Negotiation host Michael McIlwrath looks at the science of decision making--and Cthe science behind mediators sense. As Mike noted in Part I last week, this subject "could be a game changer. new (Added: 1-Feb-2010 Hits: 34 Rating: 0 Votes: 0)

Pages Updated On: 5-Feb-2010 - 19:37:01
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