Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

Available In




Improving Conflict and Communication Skills

Newest Conflict Help Articles

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

Learn More...

All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Negotiating Skills Video

Secrets of Negotiating - Roger Dawson

This is an interesting clip that helps one understand that the game of negotiation of comparable to the game of chess. That is, it is to one's benefit to be able to predict the other side's moves. Roger Dawson describes something he calls 'the vice gambit', and explains why it is so effective a negotiating tool.

This is a promotional video but it's entertaining and useful. Here's the original video excerpt text.

Everyone, everywhere, negotiates every single day. And there's no better negotiator than Roger Dawson. His best-selling audio program, The Secrets of Power Negotiating, is considered the best program on negotiating," the definitive classic on an extremely difficult and intimidating subject. Yet, as Mr. Dawson explains so clearly in his fast-paced and content-filled presentations, it's a skill everyone can learn-to the lasting benefit of every organization.



About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0