Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

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Free Conflict Related Instructional Videos


In addition to the articles, links, and advice offered on the rest of the conflict management and resolution help areas on this site, we've also added some instructional and informative videos about conflict management, negotiation, and related topics. All are available free of charge.


Negotiation is a process that can be used during conflict, or to prevent conflict from flaring up.

Conflict (General)

Communication and Conflict

There's no question that how we communicate dictates how often we create conflict with others and the severity of that conflict. In this section we'll have videos on communication / conflict related topics.

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

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