Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Chinese Versus American Negotiation Approaches Video

Comparing American and Chinese Negotiation Styles

One of the more sophisticated and interesting free videos available online, this video takes an in depth look at what the speaker believes are the differences (ie. comparing) between American and Chinese negotiation styles. It's presented by Terry Hird, UC Berkeley, Founder of Negotiation-International, who has over 25 years of international business and negotiation under his belt.

The video is about 50 minutes, with Mr. Hird speaking at a lectern, plus there's summary slides. Obviously this video will be of interest to anyone dealing with Chinese within a business context, but it's value goes beyond that.

It will probably help when dealing with other countries and cultures who share elements of culture with China. But even more important, it can be helpful in conceptualizing the differences between any two cultures since it contains some references to various sociological concepts.

Included are differences in roles, coverage of "face", differing values, and more.



About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


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