Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Negotiating Skills Video

Speak First - Communication Training - Negotiation Skill

This is a good negotiation video clip that demonstrates how success is achieved by striking a balance between relationships and results. An excellent example of how to negotiate is presented.

Here's the original blurb for the video which is a promotion for a negotiating skills course.

Like it or not in today's increasingly competitive markets negotiation is part of everyday life. It can be difficult to maintain a balance between the relationship and agreeing a good price. Our tried and tested negotiation techniques can be used in a wide variety of business situations and are aimed at ensuring you increase your profits and achieve a win-win. We will show you how to become a better negotiator and achieve great results.

This course is designed for people who are buyers and purchasers, in sales, relationship managers and those who have to negotiate with more senior people -- in fact anyone who takes part in negotiations will benefit from attending.


About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

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