Now YOU can learn and apply the communication skills needed to reduce the conflict in your life! Therapists, Counsellors, and Psychologists teach it.

Learn the skills to prevent conflict before it escalates at home and at work with Conflict Prevention In The Workplace - The Book

Conflict -- The Good and The Bad

You know, not all conflict is bad. Conflict focused on solving real problems can result in better solutions -- creative solutions, but conflict that focuses on personal types of issues is often destructive. It's the destructive conflict that can hurt so much, destroy relationships, harm careers, and make people dread going to work.

Newsflash: You Create Unnecessary Conflict!

Conflict and communication experts note that a huge percentage of destructive, wasteful conflict is a result of communication that actually creates conflict out of nothing. And, here's the shocker. We all (and yes, that means YOU) create conflict that is unnecessary, destructive and pointless, because it's how we've learned to use language. You don't intend to. But you do. Maybe a lot. Maybe a little, but you do.

An Affordable, Quick, Proven Solution - Less Conflict, Better Conflict

Now you can learn to reduce the conflict you create, shorten conflict interactions at work and at home  and more importantly, reduce the destructive conflict in your life. If you learn the skills, and implement them, you'll achieve these goals guaranteed. Why?

Because the skills outlined in "Conflict Prevention In the Workplace" were developed and defined by a select group of communication and conflict experts who contributed their expertise to identify language, phrases and words that inflame and confront, AND, identified how to replace that language with language which supports and creates cooperation. Author Robert Bacal brought these people together to help develop a teaching resource. And here it is. Buy it now, in print or download, and you can learn what these experts know, and teach. Starting today!

Before You Buy...Be An Educated Consumer

There's all kinds of junk on the Internet, written by charlatans, people with no track record, and no credibility, who churn out supposed e-books or even printed books. So here' s what you should know about the author, Robert Bacal. He holds a Masters in Psychology, but that shouldn' impress you.

Much more important, he's a recognized expert on a number of workplace and communication topics, and his expertise has been recognized by several book publisher (McGraw-Hill and Alpha Press), and over 100,000 readers of his books around the world. Conflict Prevention In the Workplace is not a book written by an Internet hack opportunist. It's a legitmate book from a legitimate established expert and author.

Ok, So The Author Is A Good Guy. What Do I Learn?

Understand that this book is practical. There's just enough communication and conflict theory so you can understand how to change your language and communication so you can reduce the conflict in your life. So, you'll start by learning the difference between confrontational and cooperative conflict, and why all of us sometimes create unnecessary conflict.

Then we'll really get rolling. You are going to learn about the dozens and dozens of things that you say that are confrontational in nature, or tend to rub people the wrong way, AND, how to replace them with better phrases. You'll learn about things like unintentional brushoffs, and how to stop them. You'll learn about the ways you probably communicate mistrust of others and how that creates anger (and how to stop doing it). And you'll learn about innuendo, less than communication. And much more.

For a more complete table of contents, just scroll down.

Prefer to Order by Fax Or Phone?

You can order electronic downloadable versions by PHONE or FAX, in addition to using our online option. Fax ordering is available 24 hours a day, seven days a week, while phone orders are accepted between 9a.m. and 5p.m. CENTRAL time, Monday to Friday. For phone ordering instructions click here.

For a handy faxable order form and instructions, click here.

 

Start Now, Buy It Now. Learn Now, Cut Conflict Now!

Here's the deal. You can purchase the book in a downloadable format (25.95 U.S.) and save on the cost of the book, and save on shipping. It's really simple to order. If you order the downloadable version you get it IMMEDIATELY, AND SAVE ABOUT 14 DOLLARS. To buy the download version click here.

If you prefer, you can order a printed version (it's about 100 pages) for $31.95. To buy the printed version click here.

Not Convinced To Buy? How About A Free Preview

Some people are so oblivious to the conflict they create that no amount of information is going to encourage them to invest a small amount of money and time to reduce conflict. If you are one of these, thanks for reading, but you might as well stop reading now.

But, if you DO want to reduce the conflict in your life and be more constructive, but you still aren't convinced about this book, we have a deal to put your mind at rest.

Get the FREE Preview. It costs nothing. You don't need to give us any information about yourself. And, you can read the first chapters free of charge, and learn from them. If, after you read the free preview, you still aren't convinced, fine and dandy. But if you are convinced, order the book immediately.

That's It. It's Now Your Choice. Buy It or Pass.

Well, that's it. We don't offer sixteen fake bonuses, or stick 4 p.s.s onto the end of the page, simply because we don't like that stuff, and we don't have to. Our books stand up for themselves. Robert Bacal's reputation stands by itself. Aren't you worth it?

ISBN: 0-9683722-9

What's Inside? (partial listing)

Table of Contents Conflict In Organizations - An Overview

The Inevitability of Conflict
Good Organizational Conflict
Ugly Conflict
Contributors to Ugly Conflict In The Workplace
Summary
KeyPoints

Cooperative VS Conflict Provoking Communication

Cooperative Vs. Conflict-Provoking Communication
The Essential Difference: Cooperative Communication
The Psychology Beneath Cooperation & Confrontation
What Angers People Or Primes The Conflict Pump

Lack of Listening/Understanding
“Less Than” Communication
Communicating Mistrust
Violations of Conversation Rules
Blatant Generalizations
Power/Status-Based Communication
Other Sources

A Brief Conflict-Provoking Communication Self-Assessment

Specific Conflict-Provoking Behaviours

Conflict-Provoking Behaviours

Person Centred Comments & Criticism
Past Centred Comments
Guilt-Induction Attempts
Blaming Comments
Inappropriate Reassurance and Positive Thinking
Unsolicited Advice/Commands
Lengthy Attempts At Persuasion
Defensiveness-Causing Questions
Extended Attempts To Win
Mistrust Statements
Overstatements and Over-generalizations
Infallibility Comments (and qualification comments)
Histrionic Behaviour (Overdramatization)
Use Of Hot Phrases and Words
Words or phrases that suggest disinterest
Phrases that blame or imply blame or suggest ignorance
Absolute words
Phrases that suggest helplessness (brush-offs)
Phrases that have a threatening undertone
Phrases that challenge or dare
Use of Code Words and Innuendo
Passive-Aggressive Behaviour

Replacing Conflict Provoking Communication With Cooperative

Communication General Cooperative Communication Strategies

Active Or Reflective Listening
Empathy Responses
Assertive Behaviour
Responsiveness

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