Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

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Learn to deal with conflict involving customers and clients

Hints and Tips For Dealing With Conflict With Customers

Robert Bacal's Conflict Related Articles Library - Customer Service Related Conflict Help


Dealing with conflict and disagreement is a fundamental aspect of offering top notch customer service. On this page you will find help on dealing with angry, difficult, and disagreeable customers to turn those customers into lifelong customers.

This page contains articles related specifically to conflict within the context of customer service.

Need More? For more help with conflict and customer service issues be sure to visit our new site: The Customer Service Zone.

The #1 Mistake Made Dealing With Angry Customers

Conflict and disagreements with customers can be difficult, and can even escalate to violence. Learn the number one error employees make when faced with angry customers and how to avoid it.

Understanding Angry Customers

Resolving conflict with angry customers requires an understanding of where the customer is coming from. Increase your understanding of angry customers.

Success With Difficult Customers - The Mindset

People who are good at dealing with difficult customer conflict situations tend to bring to the table a different mindset than those not so good at it. Learn about the mindset that works with angry customers.

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


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