Author and conflict management consultant Robert Bacal helps you develop your conflict management and resolution skills

Learn to deal with conflict involving customers and clients

Conflict Front Page	Free Previews of Our Conflict Tools/Books	Conflict Related Articles By Bacal	Free Conflict Videos
About Us	Browse 1,000+ Conflict Related Articles	Guest Conflict Articles	Browse Our Other Sites

Hints and Tips For Dealing With Conflict With Customers

Robert Bacal's Conflict Related Articles Library - Customer Service Related Conflict Help

Dealing with conflict and disagreement is a fundamental aspect of offering top notch customer service. On this page you will find help on dealing with angry, difficult, and disagreeable customers to turn those customers into lifelong customers. New material is added regularly so be sure to sign up for our free newsletter so you'll be notified of new material

This page contains articles related specifically to conflict within the context of customer service. Please use the menu to the left for other sections.

NEW FOR 2005 - For more help with conflict and customer service issues be sure to visit our new site: The Customer Service Zone.

The #1 Mistake Made Dealing With Angry Customers

Conflict and disagreements with customers can be difficult, and can even escalate to violence. Learn the number one error employees make when faced with angry customers and how to avoid it. View

Humor For Learning - Words & Customer Understanding

We often take the words we use for granted but sometimes we forget that customers don't understand words the same as we do. Here's a humorous article focusing on how words can be misinterpreted. View

Understanding Angry Customers

Resolving conflict with angry customers requires an understanding of where the customer is coming from. Increase your understanding of angry customers. View

Stop Creating Conflict
It's better to prevent unnecessary conflict than to manage conflict once the flames have started. Click here to preview Conflict Prevention In The Workplace - Using Cooperative Communication

Success With Difficult Customers - The Mindset

People who are good at dealing with difficult customer conflict situations tend to bring to the table a different mindset than those not so good at it. Learn about the mindset that works with angry customers. View

An Innovative Approach To Conflict!

Conflict Prevention In The Workplace - Using Cooperative Communication is one of the few books that explains how to prevent conflict rather than manage it. Learn how to modify what and how you communicate to reduce unnecessary personality conflicts. Available in print or electronic format you can preview or get more information by clicking here.

Learn To Use Your Head When Dealing With Conflict

The choices you make when involved in conflict determine whether good comes from it or bad. Using Your Head to Manage Conflict Helpcard explains your various conflict management options, and when to use each one.

Stop reacting and start thinking and making the right conflict management decisions.

Click here for more information and a free preview of this conflict management card.

| Bacal & Associates | 722 St. Isidore Rd., Casselman, Ontario, Canada (613) 764-0241 ceo@work911.com