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Robert Bacal's Conflict Related Articles Library
Robert Bacal has written numerous books and articles on conflict, and related topics such as communication and defusing hostile and difficult people. On these pages, you will find links to his articles and book chapters to help you improve your ability to understand and deal with conflict at home and at work.
In this section you will find a number of articles on conflict, interpersonal and otherwise, and hints and tips on reducing the impact of conflict on your life.
Here you will find articles to help managers and supervisors deal with conflict more effectively, and how to create a climate that promotes good conflict management.
In this section you'll find material designed to help you learn about reducing and dealing with conflict in group and team settings.
Conflict can occur with customers and clients. Articles in this section will help you learn to resolve conflict with customers more effectively and deal with angry, frustrated or difficult clientele.