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Conflict resolution and communication skills
Conflict and Communication Related
Articles by Robert Bacal Page 1
Robert Bacal has written numerous books and articles
on conflict, and related topics such as communication
and defusing hostile and difficult people. On these
pages, you will find links to his articles and book
chapters to help you improve your ability to understand
and deal with conflict at home and at work. New material
is added regularly so be sure to sign
up for our free newsletter so you'll be notified of
new material
This page contains articles related specifically
to conflict and communication. There are a number
of pages to this section, and a wide range of subject
matter related to conflict management, conflict prevention,
and communication as it relates to conflict.
Using The CARP Model To Manage Conflict
Constructively
This three part article maps out four steps to follow
in dealing with interpersonal conflict at work or
at home. Following the model will help you reduce
the emotions attached to the conflict, and help you
move to solving the conflict quickly and constructively.
View
Applying Bacal's Law Of Meaningless Utterances
How can you tell if something someone says means
what it sounds like, is really meaningless or has
a nasty hidden agenda behind it? Check out this article
on meaningless utterances. View
Defusing Hostile People - Part 1
Want to improve your ability to defuse and deal with
angry, difficult and hostile people? Read this - Part
I View
Defusing Hostile People - Part 2
Want to improve your ability to defuse and deal with
angry, difficult and hostile people? Read this - Part
II , View
Internal Communication Strategies - The Neglected
Strategic Element
Most people don't think about the relationship between
corporate communication within the organization and
conflict. The truth is that poor internal communication
results in employees and managers that tend to pull
in different directions. When goals and functions
are confused, conflict results. View
Communicating With Your Boss - Getting Heard
There are ways to communicate with "the boss"
that create good working relationships, and those
that tend to create conflict. Learn to talk to "get
the ear of your boss", get heard, and build relationships
that run smoother. View
Stop Letting
Conflict Control YOU
Learn to manage conflict by "using your head",
rather than your heart. Find out about pro's and con's of different conflict
methods. Click
here to preview Using Your Head to Manage Conflict Helpcard.
Improving Communication By Eliminating Insinuation
You may not "mean" to do it, but it's easy
to insinuate about another person. Insinuation lives
"below the surface" of what is said, and
if you want to reduce conflict in your life, you need
to learn to eliminate it completely. View
Conflict
Prevention In The Workplace - Using Cooperative Communication
is one of the few books that explains how to prevent
conflict rather than manage it. Learn how to modify
what and how you communicate to reduce unnecessary personality
conflicts. Available in print or electronic format you
can preview or get more information by clicking
here.
Learn
To Use Your Head When Dealing With Conflict
The
choices you make when involved in conflict determine
whether good comes from it or bad. Using Your Head
to Manage Conflict Helpcard explains your various
conflict management options, and when to use each
one.
Stop
reacting and start thinking and making the right conflict
management decisions.