Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

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Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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Negotiating Skills Video

Secrets of Negotiating - Roger Dawson

This is an interesting clip that helps one understand that the game of negotiation of comparable to the game of chess. That is, it is to one's benefit to be able to predict the other side's moves. Roger Dawson describes something he calls 'the vice gambit', and explains why it is so effective a negotiating tool.

This is a promotional video but it's entertaining and useful. Here's the original video excerpt text.

Everyone, everywhere, negotiates every single day. And there's no better negotiator than Roger Dawson. His best-selling audio program, The Secrets of Power Negotiating, is considered the best program on negotiating," the definitive classic on an extremely difficult and intimidating subject. Yet, as Mr. Dawson explains so clearly in his fast-paced and content-filled presentations, it's a skill everyone can learn-to the lasting benefit of every organization.



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Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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