Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Improving Conflict and Communication Skills

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Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

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Negotiating Skills Video

Negotiation Skills Seminar Excerpt

This clip, although not orginal in thought or concepts of negotiation brings home the message that if you don't negotiate, the chances are great that you will not get better results. It's about 4 minutes long, but what may interesting here is that the seminar appears to be delivered somewhere in the East (Asia) and the guests are Asian, so it may reflect that culture.


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Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


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