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Welcome to the main page of our public service site - your free conflict help center

Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.


Newest Conflict Related Resources On This Site:

  • Conflict Resolution: Clarifying Desired Outcomes From A Conflict

    By University of Wisconsin - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice." new (Added: 16-Jul-2014 Hits: 0

  • Situational Conflict Styles Assessment Exercise

    By University of Wisconsin - Excellent assessment instrument that can be used in groups, or on your own. Contains the questions, plus scoring and interpretation manual. new (Added: 16-Jul-2014 Hits: 0

  • Conflict Resolution Exercises and Much More (3S Approach)

    By 3S - Tons of information about the "3S" approach to conflict. Contains a lot more than conflict resolution exercises on the page, but a number of good activities to use to build awareness and skills in conflict management. new (Added: 16-Jul-2014 Hits: 0

  • Conflict Management Exercises (Recommended)

    By na - Great starting point for conflict management exercises. Ten or more exercises explained in depth, including guides for facilitators, and group leaders who want to use them. new (Added: 16-Jul-2014 Hits: 0

  • 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

    By Alan Sharland - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. It also identifies that we usually do not have such a shared vision - but that we can create one new (Added: 16-Jul-2014 Hits: 0

  • Coaching Through Conflict: Effective Communication Strategies

    By Ryan Hedstrom, - Whether it is conflict over playing time, personality clashes, or negative emotions from defeat, conflict can greatly damage team chemistry. As a coach, you have responsibility to identify, manage, and defuse conflict. By understanding effective communication strategies you can better manage conflict within your team. new (Added: 16-Jul-2014 Hits: 0

  • Case Study: Conflict Management Coaching at the Transportation Security Administration

    By Cinnie Noble et al - In 2003, the Transportation Security Administration, (TSA), an agency of the U.S. Department of Homeland Security, initiated the development of an Integrated Conflict Management System (ICMS), as part of an innovative Model Workplace Program. A Conflict Management Coaching Program (CMCP) emerged early on as one of the many unique service delivery components of this ICMS. This article discusses how this innovative program was designed, and will also address how the CMCP has emerged as an integral component of TSA's ICMS. new (Added: 16-Jul-2014 Hits: 0

  • Conflict Coaching In The Workplace

    By Cinnie Noble - Cinnie Noble explains what conflict coaching is, and how companies can benefit from using one to one coaching to build conflict management skills for their employees. new (Added: 16-Jul-2014 Hits: 0

  • Quick Guide to Effective Meetings

    By Kelly Graves - While not about conflict during meetings per se, this is a rich source of information about managing effective meetings. Covers using breakout groups, roles of facilitator, troubleshooting meetings to find out what's going wrong, and a lot more. new (Added: 15-Jul-2014 Hits: 33

  • Conflicts and Productive Meetings

    By Kelly Graves - Kelly Graves, the "Corporate Therapist" provides some really good insight about good and bad conflict in meetings, signs of underlying conflict (ie. behaviors to look for), and some other techniques to harness conflict at meetings into something constructive new (Added: 15-Jul-2014 Hits: 0

  • How Managers Can Handle Conflict in the Workplace

    By Mitchell Holt - These tips for managers, who are often looked to for help in managing conflict by employees, can help stay focused, constructive and calm through the process. new (Added: 15-Jul-2014 Hits: 0

  • How to Defuse Workplace Conflict at a Team Meeting

    By Nicole Long - When ignored, conflict in the workplace interferes with the creation and sustainability of a productive and efficient work environment. Whether conflict takes the form of an employee constantly interfering, or a worker deliberately attacking ideas and causing a scene, conflict can put a stop to team progress and stifle the creativity and participation of other team members. Learning how to diffuse workplace conflict during a team meeting can help the team reach its goals. new (Added: 15-Jul-2014 Hits: 0

  • Managing Conflict in Meetings - Communication Skills

    By Mindtools - Many of us have experienced tension and conflict in meetings. This can be exciting and energizing, but it can also hurt the team's progress and morale. If you're in charge of a meeting and conflict occurs, what is your role? How do you restore peace? While you can't always prevent conflict in meetings, there are many things you can do to stop disagreements from damaging your team's wider goals. Consider: Can you set up your meeting to reduce the risk of conflict? How do you turn the conflict and tension into a positive force, and one that generates better solutions and results? ... We'll look at each of these.... new (Added: 15-Jul-2014 Hits: 0

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

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For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

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Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.

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