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101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.
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Welcome to the main page of our public service site - your free conflict help center
Welcome To The Free Conflict Help Center
Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.
This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation
Features of This Conflict Site
- Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
- Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
- Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
- Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success
Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.
The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.
Newest Conflict Related Resources On This Site:
Examples of Cultural Differences in the WorkplaceBy Ruth Mayhew - Cultural difference need not be about ethnic origin or country. Workplace conflict can occur from other "cultural" differences, like age, generation, and even gender. new (Added: 16-Feb-2015 Hits: 114
How Cultural Conflict Undermines Workplace CreativityBy Roy Y.J. Chua - Research discussed in this article suggests that cultural conflict isn't just an issue of harmony but also impacts on the creativity of work employees. new (Added: 16-Feb-2015 Hits: 72
Dialogue Vs. Debate: It's About Purpose And HOW You SpeakBy Conflict Resolution Network - Phenomenal examination of dialogue vs. debate, understanding the differences and the different language and rhetoric used. Must Read. new (Added: 4-Feb-2015 Hits: 115
Conflict resolving game - Leader's GuideBy Conflict Resolution Network - Guide for using this conflict resolving game, with detailed instructions for the facilitator. new (Added: 4-Feb-2015 Hits: 103
CR Trainers' Manual: 12 skills Leaders' ManualBy Conflict Resolution Network - 400+ page leaders guide for teaching 12 skills of conflict resolution. Ideal for anyone putting together conflict resolution courses, and its free if downloaded, but there's a printed version available for purchase. new (Added: 4-Feb-2015 Hits: 124
Gender Linked Values And Conflict - Male vs. FemaleBy Helena Cornelius - Twenty page look at eight key values operating when it comes to conflict between men and women. new (Added: 4-Feb-2015 Hits: 111
High Conflict Personality Treatment For Therapists And The Helping ProfessionsBy na - Written for a professional audience, may still be interesting for lay people, since it lays out how high conflict personality can be treated. new (Added: 4-Feb-2015 Hits: 100
Dealing with high conflict peopleBy Bill Eddy - Outlines the four tendencies HCP (High Conflict People) seem to share: all or nothing thinking, unmanaged emotions, tendency to blame others, and extreme behavior. Plus a tendency to be oblivious to the effects of their own behavior. new (Added: 4-Feb-2015 Hits: 137
DEALING WITH HIGH CONFLICT PEOPLEBy Shivaun T Tigulo - Academic paper with more detail than some might want, but interesting if you have the time. Downloadable. new (Added: 4-Feb-2015 Hits: 106
Excellent Profile Of The "High Conflict" IndividualBy Randi Kreger - Nice overview of indicators that you (or someone else) is a high conflict person -- someone that creates and is embroiled in more conflict than the average person. new (Added: 4-Feb-2015 Hits: 126
Dealing With Defensiveness In High Conflict PeopleBy Bill Eddy - High conflict people are sometimes in denial, and most often defensive when it's pointed out that their own behavior contributes to the high levels of conflict they create. Here are some tips on how to deal with that defensiveness. new (Added: 4-Feb-2015 Hits: 172
Stereotypes / Characterization Frames As They Affect ConflictBy Heidi Burgess - How our stereotypes, characterization (labelling) contribute to conflict, and how they make resolution more difficult. Outstanding must read. new (Added: 4-Feb-2015 Hits: 111
Frames, Framing and Reframing ConflictBy Sandra Kaufman - Discusses the various types of "framing" groups and individuals apply to conflict situations, and how reframing can help to resolve. new (Added: 4-Feb-2015 Hits: 103