Your free conflict help center - Conflict911
Learn to manage conflict more effectively from over 1,000 conflict resources on this site, all available free of charge. Improve conflict management and resolution skills

Welcome to the main page of our public service site - your free conflict help center



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Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.

Newest Conflict Related Resources On This Site:

  • A Model of Intercultural Conflict

    By Hammer Consulting - Presents a model of intercultural conflict and styles, that references discussion style, accommodation style, engagement style and dynamic style. (Added: 26-Jul-2007 Hits: 516 Rating: 0 Votes: 0)
  • INTERCULTURAL CONFLICT MANAGEMENT: A MINDFUL APPROACH

    By Stella Ting-Toomey - Recommended Excellent article on managing conflict in an intercultural and multicultural environment. Discusses cultural factors that affect conflict, how it is perceived, and conflict management strategies. (Added: 26-Jul-2007 Hits: 531 Rating: 0 Votes: 0)
  • Checklists for Intermediaries in Workplace Conflict

    By na - Here's a checklist designed for people who are intervening as a third party to address workplace conflict. Suitable for HR professionals, counsellors, managers and supervisors. (Added: 20-Jul-2007 Hits: 451 Rating: 0 Votes: 0)
  • Checklists for Adversaries in Workplace Conflict

    By na - This is a checklist to help parties involved in workplace conflict to sort out the nature of the conflict and deal with it constructively. (Added: 20-Jul-2007 Hits: 396 Rating: 0 Votes: 0)
  • Risky Conflict Resolution

    By Kenneth Cloke, Joan Goldsmith - RecommendedExcerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey Bass/Wiley. Excellent chapter that covers topics such as roles people play in conflicts, different kinds of organizational conflict and advice. (Added: 19-Jul-2007 Hits: 358 Rating: 0 Votes: 0)
  • Civility in Public Discourse

    By Guy Burgess, Ph.D. and Heidi Burgess, Ph.D. - Many experts have commented on the lack of civility in public life and politics, and others have suggested our society has become less civil. Here's a good discussion of the topic. (Added: 19-Jul-2007 Hits: 185 Rating: 0 Votes: 0)
  • Managing Team Conflict More Effectively

    By Global Knowledge - An excellent article in adobe acrobat (pdf) that helps you deal more effectively with conflict in groups and manage team conflict more effectively. (Added: 21-Jun-2007 Hits: 1141 Rating: 0 Votes: 0)
  • Work issues - difficult bosses

    By na - Some suggestions as to strategies you can use when you find yourself in conflict with your boss or manager. Explains the importance of discovering the underlying conflict, and suggests several unhelpful approaches to avoid. (Added: 13-Jun-2007 Hits: 687 Rating: 0 Votes: 0)
  • Workplace conflict - Better Health Channel.

    By na - Different kinds of conflict at work require different kinds of approaches. Learn about two different types of conflict -- about issues, and personality conflicts, and how they affect your health. Includes tips. (Added: 13-Jun-2007 Hits: 595 Rating: 0 Votes: 0)
  • Handling Difficult People and their Personality Types

    By Peter Murphy - You really can't handle someone who's being difficult, until you see the world through his or her eyes. What you need to do is establish the personality type that seems to fit the person you are dealing with. From this you'll be able to handle the situation better. Remember that there are no difficult people, only different ones. (Added: 12-Jun-2007 Hits: 1351 Rating: 0 Votes: 0)
  • Respond vs React | Anger Management

    By Tony Fiore - Become "response-able"! Forget reacting. That causes anger and is 80's man, so get with it and resolve conflict by responding. Individuals who manage anger respond differently depending on the situation. It feels great to know that you are in charge of your feelings and responses instead of some jerk or circumstance. The article provides three good cases that you can relate to with regards to anger management and conflict resolution, and tips in dealing with undesirable feelings aka anger. (Added: 12-Jun-2007 Hits: 584 Rating: 0 Votes: 0)
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