Welcome To The Free Conflict Help Center
Where ever people gather and interact there will
be differences of opinion, conflict, disagreements,
disputes and arguments. It's a normal part of human
functioning. We all have a tendency to shy away from
conflict or view it as a negative process. What's
easy to forget is that conflict can be a negative
thing, or it can be positive depending on the characteristics
of the conflict, and how we manage and handle disputes
and disagreements.
This public service site was built to help people
improve their ability to manage conflict effectively
once it starts, and to prevent unnecessary conflict
and misguided conflict escalation
Features of This Conflict Site
- Read free
articles, tips and hints about managing conflict,
interpersonal disagreements, and arguments written
by conflict author and consultant, Robert Bacal
- Find hundreds
of free conflict management and resolution articles
annotated and available on the Internet. This conflict
material ranges from the abstract (models of conflict)
to conflict style instruments you can take online,
through to workplace violence. We've included hundreds
of hints, tips and practical suggestions about how
you can reduce the frequence and intensity and damage
of conflict situations at home, and at work.
- Learn: We've
produced an innovative book on preventing conflict,
and some shorter tools called "helpcards"
that will help you with anger management, thinking
through conflict strategies and getting along with
other people. They pertain both to conflict, and
to communication, since communication is so often
implicated in conflict situations. Free previews
are available for all of these learning tools, and
they are available in printed format or via electronic
download.
- Subscribe
free of charge to our Work911 newsletter that contains
updates on new articles added to the site, and articles,
tips and hints on all aspects of workplace success
Suggestion: There is a huge amount of conflict
management, resolution material on this site. We suggest
that you take your time and explore using the links
in the top menu, and/or the drop down menus at the
top.
The Conflict Library on this site contains
over 1,000 articles, resources and tools to help you
understand and manage conflict more effectively. To access all categories about conflict click here.
Newest Conflict Related
Resources On This Site:
-
A Model of Intercultural Conflict
By Hammer Consulting
- Presents a model of intercultural conflict and styles, that references discussion style, accommodation style, engagement style and dynamic style.
(Added: 26-Jul-2007 Hits: 516 Rating: 0 Votes: 0)
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INTERCULTURAL CONFLICT MANAGEMENT: A MINDFUL APPROACH
By Stella Ting-Toomey
- Recommended Excellent article on managing conflict in an intercultural and multicultural environment. Discusses cultural factors that affect conflict, how it is perceived, and conflict management strategies.
(Added: 26-Jul-2007 Hits: 531 Rating: 0 Votes: 0)
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Checklists for Intermediaries in Workplace Conflict
By na
- Here's a checklist designed for people who are intervening as a third party to address workplace conflict. Suitable for HR professionals, counsellors, managers and supervisors.
(Added: 20-Jul-2007 Hits: 451 Rating: 0 Votes: 0)
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Checklists for Adversaries in Workplace Conflict
By na
- This is a checklist to help parties involved in workplace conflict to sort out the nature of the conflict and deal with it constructively.
(Added: 20-Jul-2007 Hits: 396 Rating: 0 Votes: 0)
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Risky Conflict Resolution
By Kenneth Cloke, Joan Goldsmith
- RecommendedExcerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey Bass/Wiley. Excellent chapter that covers topics such as roles people play in conflicts, different kinds of organizational conflict and advice.
(Added: 19-Jul-2007 Hits: 358 Rating: 0 Votes: 0)
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Civility in Public Discourse
By Guy Burgess, Ph.D. and Heidi Burgess, Ph.D.
- Many experts have commented on the lack of civility in public life and politics, and others have suggested our society has become less civil. Here's a good discussion of the topic.
(Added: 19-Jul-2007 Hits: 185 Rating: 0 Votes: 0)
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Managing Team Conflict More Effectively
By Global Knowledge
- An excellent article in adobe acrobat (pdf) that helps you deal more effectively with conflict in groups and manage team conflict more effectively.
(Added: 21-Jun-2007 Hits: 1141 Rating: 0 Votes: 0)
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Work issues - difficult bosses
By na
- Some suggestions as to strategies you can use when you find yourself in conflict with your boss or manager. Explains the importance of discovering the underlying conflict, and suggests several unhelpful approaches to avoid.
(Added: 13-Jun-2007 Hits: 687 Rating: 0 Votes: 0)
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Workplace conflict - Better Health Channel.
By na
- Different kinds of conflict at work require different kinds of approaches. Learn about two different types of conflict -- about issues, and personality conflicts, and how they affect your health. Includes tips.
(Added: 13-Jun-2007 Hits: 595 Rating: 0 Votes: 0)
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Handling Difficult People and their Personality Types
By Peter Murphy
- You really can't handle someone who's being difficult, until you see the world through his or her eyes. What you need to do is establish the personality type that seems to fit the person you are dealing with. From this you'll be able to handle the situation better. Remember that there are no difficult people, only different ones.
(Added: 12-Jun-2007 Hits: 1351 Rating: 0 Votes: 0)
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Respond vs React | Anger Management
By Tony Fiore
- Become "response-able"! Forget reacting. That causes anger and is 80's man, so get with it and resolve conflict by responding. Individuals who manage anger respond differently depending on the situation. It feels great to know that you are in charge of your feelings and responses instead of some jerk or circumstance. The article provides three good cases that you can relate to with regards to anger management and conflict resolution, and tips in dealing with undesirable feelings aka anger.
(Added: 12-Jun-2007 Hits: 584 Rating: 0 Votes: 0)
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