Conflict Options

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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Save time by searching our sites AND The conflict web for the best resources on managing conflict and communicating well


Welcome to the main page of our public service site - your free conflict help center

Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.

Newest Conflict Related Resources On This Site:

  • A Practical Guide to Comprehensive Conflict Management Systems

    By Carole Houk - Many organizations have embraced alternative dispute resolution. Yet, they continue to search for more comprehensive approaches that help them not only to resolve conflicts that have escalated into disputes but also to manage risk, manage relationships and manage their bottom line. Is the answer to this search integrated conflict management systems (ICMS)? new (Added: 13-Mar-2014 Hits: 39

  • Bust Workplace Bullies And Clear Conflict In Three Essential Steps

    By Christine Commaford - The VP of Finance constantly interrupts and actively prevents others from speaking in meetings. A Managing Director at a financial services firm publicly trashes another Director's new strategy, tearing it apart. The lead software engineer makes snide remarks about the product development process during team meetings. He publicly denounces the marketing team too. What do these three have in common? They're bullies. Bullies are scary, shocking, embarrassing and far too often tolerated in the workplace. Why? Because we don't want to have to deal with them, we don't want the attack, the conflict, the discomfort. new (Added: 13-Mar-2014 Hits: 21

  • Zero-Tolerance Policies No Replacement For Management Training

    By Gavin Rouble - Indeed, zero tolerance for bullying in the workplace doesn't necessarily eliminate the causes: Excerpt: When zero-tolerance policies were first introduced as a way to combat workplace conflict, harassment, and bullying, they were a way for management to show their employees they were taking a stand. However, at some point, what started out a tool for taking a stand has become a crutch used by insufficiently skilled managers who are unable to stand without one. Regretably, some companies have introduced zero-tolerance policies, not as a way to protect their employees, but as a way to save money by not having to invest in more costly management training... new (Added: 13-Mar-2014 Hits: 76

  • The benefits of conflict at work - turning it into a positive

    By Keith Ferrazzi - Well, it's not going to make you happy about conflict at work, but it's not all negative. And, remember that the more negatively you perceive workplace conflict, the less likely you'll manage it well. new (Added: 13-Mar-2014 Hits: 22

  • Mediation Or Conflict Coaching? How Do You Choose?

    By na - However, it's how we deal with conflicts that can make all of the difference in the world. Besides restoring order and balance, individuals get the chance to talk through their differences with the help of an unbiased third party to reach a resolution. Mediation and conflict mediation coaching can be a lifesaver when it comes to handling sticky situations on your floor, but how do you know which one to use? new (Added: 11-Mar-2014 Hits: 22

  • On Beating Bullies

    By Michael Jacobs - I did some work recently for a large government department who've instituted a 'zero-tolerance' policy in regards bullying and discrimination. Their intentions are commendable. Intention is one thing, enforcement another. There is a strong feeling in the organisation that any identified bully should be hung, drawn and quartered. Ideally, the perpetrator would be amongst the ranks of senior management, so as to demonstrate the absolute seriousness of the policy. new (Added: 11-Mar-2014 Hits: 69

  • Attribution Biases: How Do You See The World?

    By Caryn Cridland - I'm driving along a freeway. I look up to see a large four-wheel drive in front of me. At this point I don't notice any other cars on the road using their windscreen wipers. I assume the driver of the four-wheel drive wanted to clean their windscreen. The water has sprayed my windscreen...Annoying... I'm in peak hour traffic. I am already feeling frustrated! It causes a chain reaction and I have to then spray my windscreen and clean it. "Why don't they get their windscreen wipers fixed?" I ask myself. "Maybe they do it on purpose to annoy others!" I immediately jump to the conclusion that it was an intentional act of the person in front of me - to annoy me! new (Added: 11-Mar-2014 Hits: 15

  • Why Couples Are Choosing Mediation in Divorce Cases

    By Bruce Provda - If you are looking at mediation as a means of making your marriage survive OR as a means of getting through the divorce here's a good overview article. new (Added: 11-Mar-2014 Hits: 20

  • Storm Sandy Cases -- Mediation Like No Other

    By Nancy Kramer - Case study outlining how mediation has been used to address conflicting opinions and positions stemming from the Storm Sandy Disruptions. new (Added: 11-Mar-2014 Hits: 26

  • Conflict Coaching: What Does It Mean For Mediators

    By Patricia Porter - Conference presentation synopsis at TAM, in Texas, 2009 on the application of conflict coaching, and how it can be interfaced with mediation and ADR. new (Added: 11-Mar-2014 Hits: 20

  • Mindfulness in Conflict Coaching

    By Cinnie Noble - Conflict coaching is a fast emerging technique in the field of ADR. As a specialized process for helping individuals effectively engage in conflict, coaches assist individuals to determine what will best enable them to reach their objectives, when it comes to how they manage a specific dispute, or conflict in general. To provide coaching in a way that is client-centered and transformative, it is important that coaches develop the capacity to be mindful. 'Mindfulness' may be defined in many ways and refers to the ability to remain fully aware of what we are sensing from people with whom we are communicating. new (Added: 11-Mar-2014 Hits: 17

  • Stonewalling in Conflict - Questions To Explore Conflict Behavior

    By Cinnie Noble - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. new (Added: 11-Mar-2014 Hits: 23

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


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