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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Newest articles on better conflict management

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Welcome to the main page of our public service site - your free conflict help center


Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.


Newest Conflict Related Resources On This Site:

  • Examples of Cultural Differences in the Workplace

    By Ruth Mayhew - Cultural difference need not be about ethnic origin or country. Workplace conflict can occur from other "cultural" differences, like age, generation, and even gender. new (Added: 16-Feb-2015 Hits: 114



  • Conflict resolving game - Leader's Guide

    By Conflict Resolution Network - Guide for using this conflict resolving game, with detailed instructions for the facilitator. new (Added: 4-Feb-2015 Hits: 103

  • CR Trainers' Manual: 12 skills Leaders' Manual

    By Conflict Resolution Network - 400+ page leaders guide for teaching 12 skills of conflict resolution. Ideal for anyone putting together conflict resolution courses, and its free if downloaded, but there's a printed version available for purchase. new (Added: 4-Feb-2015 Hits: 124



  • Dealing with high conflict people

    By Bill Eddy - Outlines the four tendencies HCP (High Conflict People) seem to share: all or nothing thinking, unmanaged emotions, tendency to blame others, and extreme behavior. Plus a tendency to be oblivious to the effects of their own behavior. new (Added: 4-Feb-2015 Hits: 137

  • DEALING WITH HIGH CONFLICT PEOPLE

    By Shivaun T Tigulo - Academic paper with more detail than some might want, but interesting if you have the time. Downloadable. new (Added: 4-Feb-2015 Hits: 106

  • Excellent Profile Of The "High Conflict" Individual

    By Randi Kreger - Nice overview of indicators that you (or someone else) is a high conflict person -- someone that creates and is embroiled in more conflict than the average person. new (Added: 4-Feb-2015 Hits: 126

  • Dealing With Defensiveness In High Conflict People

    By Bill Eddy - High conflict people are sometimes in denial, and most often defensive when it's pointed out that their own behavior contributes to the high levels of conflict they create. Here are some tips on how to deal with that defensiveness. new (Added: 4-Feb-2015 Hits: 172


  • Frames, Framing and Reframing Conflict

    By Sandra Kaufman - Discusses the various types of "framing" groups and individuals apply to conflict situations, and how reframing can help to resolve. new (Added: 4-Feb-2015 Hits: 103

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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