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Welcome to the main page of our public service site - your free conflict help center

Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.

Newest Conflict Related Resources On This Site:

Men and Women Tend to Argue About Different Things, in Different Ways

By MICHELE WILLENS - Really interesting. A look at how men and women argue about different things, and why. Some Deborah Tannen quotes included. new (Added: 15-Sep-2016 Hits: 47

The Importance of Negotiation for Female Negotiators: Women Should Negotiate Hard According to First Lady Michelle Obama

By Harvard Law - Very cool article on Michelle Obama's advice to women negotiators. new (Added: 4-Jul-2016 Hits: 481

Cross Cultural Communication: Translation and Negotiations

By Harvard Law - If you negotiate across languages, check out these tips on things to be aware of when using a translator or interpreter. new (Added: 4-Jul-2016 Hits: 760

Power in Negotiation: The Impact on Negotiators and the Negotiation Process

By Harvard Law - Interesting and thought provoking look at power and status within the negotiating process. new (Added: 4-Jul-2016 Hits: 455

Negotiation Tactics: Solutions for Avoiding Intercultural Barriers at the Negotiation Table

By Harvard Law - A little lightweight considering this comes from Harvard law school, but the idea is sound: looking at cultural differences when negotiating. new (Added: 4-Jul-2016 Hits: 446

Methods for Resolving Conflicts and Disputes

By Oklahoma Bar Association - From the Oklahoma Bar Association, here's overviews of the various methods available for addressing conflict, running from negotiating and mediation through to going to court. It's a handy summary of options. new (Added: 4-Jul-2016 Hits: 478

If You Can't Recognize Abuse In The World, You Won't Be Able To Stop It In Your Home

By Lisa Merlo-Booth - If you can, put aside being pro or con about Donald Trump but read this and focus on his behavior and that of other candidates that are, in essence verbally abusive. Take special notice of how verbal abuse is excused as being honest, etc. (Added: 9-Mar-2016 Hits: 667

Bullying Works: Why People Fear Donald Trump

By Stanton Peele - From Psychology Today, a psychologist looks at Trump's behavior and notes that one of the reasons its used is because bullying works, particularly when bystanders do not intervene or convey their refusal to accept bullying. (Added: 9-Mar-2016 Hits: 761

Trump Cards: The Abuser's Game-Changer

By Cindy Burrell - Trump cards are often used by verbal abusers to end a conversation. Learn more about what they are so you can recognize them if you use them, or if somehone uses trump cards on you. (Added: 9-Mar-2016 Hits: 663

Consider Trump: Will a School-Yard Bully Soon Rule the USA?

By Greg Holt - This is clearly a partisan politics piece, but it addresses an interesting question: Is Trump's behavior as a candidate a legitimate reflection of himself as a person, or is it, to a great extent, put on and orchestrated. The answer: It's real. (Added: 9-Mar-2016 Hits: 649

Donald Trump and the art of the insult

By Roy Peter Clark - A fun analysis of Trumps Boast and Insult approach to interactions that includes some very clever insults from past presidents, a comparison to promos from professional wrestling and more. Read it for the nuggets of truth about American society. (Added: 9-Mar-2016 Hits: 753

How to handle Donald Trump's bullying

By Dana Milbank - Looks at Trump's campaign behavior in light of bullying, and compares its features to how child bullies behave. Applies not only to children but contains some hints about how adults might want to handle bullies they encounter. (Added: 9-Mar-2016 Hits: 679

Just how unique is the political rhetoric of the Donald Trump era?

By Janell Ross - An intelligent and relatively politics free discussion of political rhetoric, discussing those in the past who have used it well, and also attack tactics of the current campaign. QUote: "So I do have to acquiesce that there is a tenor in the current political rhetoric that is dangerous, especially to those who are minorities or who see themselves as less than powerful." (Added: 9-Mar-2016 Hits: 638

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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