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Improving Conflict and Communication Skills

Newest Conflict Help Articles

Newest articles on better conflict management

Learn To CUT DOWN Conflicts At Work

Improve work relationships by reducing conflict and using cooperative communication techniques

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All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

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Welcome to the main page of our public service site - your free conflict help center

Welcome To The Free Conflict Help Center

Where ever people gather and interact there will be differences of opinion, conflict, disagreements, disputes and arguments. It's a normal part of human functioning. We all have a tendency to shy away from conflict or view it as a negative process. What's easy to forget is that conflict can be a negative thing, or it can be positive depending on the characteristics of the conflict, and how we manage and handle disputes and disagreements.

This public service site was built to help people improve their ability to manage conflict effectively once it starts, and to prevent unnecessary conflict and misguided conflict escalation

Features of This Conflict Site

  • Read free articles, tips and hints about managing conflict, interpersonal disagreements, and arguments written by conflict author and consultant, Robert Bacal
  • Find hundreds of free conflict management and resolution articles annotated and available on the Internet. This conflict material ranges from the abstract (models of conflict) to conflict style instruments you can take online, through to workplace violence. We've included hundreds of hints, tips and practical suggestions about how you can reduce the frequence and intensity and damage of conflict situations at home, and at work.
  • Learn: We've produced an innovative book on preventing conflict, and some shorter tools called "helpcards" that will help you with anger management, thinking through conflict strategies and getting along with other people. They pertain both to conflict, and to communication, since communication is so often implicated in conflict situations. Free previews are available for all of these learning tools, and they are available in printed format or via electronic download.
  • Subscribe free of charge to our Work911 newsletter that contains updates on new articles added to the site, and articles, tips and hints on all aspects of workplace success

Suggestion: There is a huge amount of conflict management, resolution material on this site. We suggest that you take your time and explore using the links in the top menu, and/or the drop down menus at the top.

The Conflict Library on this site contains over 1,000 articles, resources and tools to help you understand and manage conflict more effectively. To access all categories about conflict click here.

Newest Conflict Related Resources On This Site:

  • How to Reconcile a Broken Friendship

    By Anna Sofie-Hickson - Find out what you can do to fix a friendship when it's broken. Have hope because many times you can re-establish things using the advice in this article. new (Added: 8-Oct-2015 Hits: 2

  • Managing Conflicts In Friendships

    By E.E. Kane - Taking responsibility for yourself and preventing conflict in the first place are the cornerstones of these strategies for dealing with conflict among your peers. new (Added: 8-Oct-2015 Hits: 2

  • 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

    By Alan Sharland - Can be used to explore how words and concepts mean different things to different people. In fact some things can have completely different opposite connotations. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. new (Added: 8-Sep-2015 Hits: 257

  • Make A Fist Listening Exercise - Examining Our Assumptions

    By Robert Bacal - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. new (Added: 8-Sep-2015 Hits: 633

  • On Beating Bullies

    By Michael Jacobs - Interesting take on how bullying can be dealt with, with the idea that being vindictive and naming and shaming may be counter-productive. new (Added: 8-Sep-2015 Hits: 67

  • Wondering How to Set-up a Mediation Practice?

    By Katherine Graham - More companies are setting up internal mediation practices internally, or outsourcing them. Here's a page on how to do that, including a link to a PDF document on the topic. new (Added: 8-Sep-2015 Hits: 65

  • How to Make Mediation Safer in Cases of High Conflict

    By Kristen Blankley - When emotions run high in conflict situations, there's always a chance of verbal or physical violence. In this article, the author discusses ways to make the mediation process safer. new (Added: 8-Sep-2015 Hits: 67

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

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