Conflict Management and Resolution Advice, Techniques and Knowledgebase

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You can't avoid conflict in your life, at home, at work, and even at play. Wherever people interact, there is a potential for conflict. That's not bad news because good things can arise, and relationships can improve through conflict, provided conflict is managed with thought and attention. The bad news is that most of us are fairly limited in how we manage and resolve conflict situations, often throwing gasoline on the fire. It doesn't have to be that way.

We've gathered together the best and most useful free online resources and tools to help you manage and cope with conflict more effectively. Whether you want to learn about conflict at work, between siblings, within the family, or any other context, you'll be sure to find help on these pages. Originally created for our own research purposes, we decided to publish the directory so others could use it.

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Categories:

Alternative Dispute Resolution (22): Alternate Dispute Resolution (or ADR) is often used instead of going to the courts and provides a different method for addressing disagreements and conflict. Learn about it here.

Anger Management (73): People who have problems controlling their anger are often involved in serious conflicts. Learn about anger management, its importance and anger management techniques.
(Suggested Books) (Discussion Lists)

Arbitration (13): Arbitration is another technique to address conflict and disputes and involves a third party stepping in to make a decision. Learn about arbitration here.

Boss and Conflict With Managers (43): We've all worked for difficult managers or supervisors with whom we come into conflict. In this section find advice and tips about how to deal with conflict with difficult bosses and managers.

Bullying (95) ^new: Bullying is an overused term as it becomes a popular way to describe all kinds of behavior. However bullying does occur in families, at work and school. Learn more about bullying here.

Business Ethics (29): Violation of ethical codes can create conflict problems in the workplace. Here are some interesting ideas about ethical behavior.
(Discussion Lists) (Recommended Books)

Coaching (36): Articles on the coaching process, for all levels including executive coaching.

Communication (80): Communication is both a cause of conflict and the prime tool for addressing and managing it. Learn about effective communication techniques here.
(Non-Verbal Communication) (Interpersonal Communication) (Business Communication) (Listening) (Delivering Bad News)

Conflict (62): Learn about all aspects of conflict and conflict management including mediation and ADR from the hints, tips and help available in this general section on conflict and conflict management.
(Discussion Lists) (Suggested Books)

Conflict Case Studies and News (1): Find real life stories and news about conflict management and resolution, including case studies.

Conflict In Teams And Groups (90): Teams and work groups almost always have to deal with within team and group conflict. Learn about how to best deal with conflicts within teams from these materials.
(Teams And Team-Building)

Conflict In The Workplace (25): This section is dedicted to help with conflicts that occur at work and in the workplace. Managing conflict at work is a critical component of workplace success. Make sure to check out the other related sections.

Conflict Management For Managers (15): Managers and supervisors play special roles in helping their employees and organizations deal with conflict and manage it. Leadership is part of it, but so is mediating, negotiating, etc. Here you'll find help for managers and supervisors.

Conflict Management Hints Tips and Techniques (28): Learning to manage conflict more effectively requries a desire AND skill development. In this section, you'll find resources to help you develop your conflict management and resolution skills.

Conflict Management Skills (5): Dealing with conflict effectively involves learning and using a wide variety of skills and techniques, from mental and cognitive skills, to emotional skills through to specific behaviors. Here you can develop conflict resolution skills.

Conflict Management Styles And Preferences (11): The better you understand how you tend to manage conflict, the more likely you will be able to get better at it. Here you'll find explanations of various conflict management styles, their strengths and weaknesses, and even some quizzes to help you assess your own conflict preferences.

Conflict Models and Theories (5): Learn about the various models and theories of conflict from psychologists, social workers and other conflict experts.

Conflict Quizzes and Assessments (11): Here you'll find online tools (free) that can be used to identify your conflict management styles, organizational health, and other related quizzes and assessments.

Conflict Research and Academic Papers (15): Find more academic and research papers in this section that highlights conflict management.

Conflict and Language (11): There is a strong relationships between the language we use and conflicts we cause, and escalate. Learning to use language more effectively is a critical skill to reducing unnecessary conflict, and managing conflict effectively.

Coworker Conflict (29): Coworker conflict can be hugely problematic particularly when things like personality conflicts with coworkers go on for months or even years. Here you'll find help for dealing with coworker conflict at work.

Customer Service (75): A major part of providing good customer service involves dealing effectively with angry, dissatisfied, or just plan difficult customers. Here you'll find suggestions about how to deal with those tough customer service, and customer conflict situations.
(Call Centers) (Suggested Books)

Difficult People (53): Difficult people can drive you nuts, and if you're difficult, you may be driving others nuts. Learn more about what makes difficult people tick, and how to deal with different kinds of difficult people behaviors.
(Discussion Lists) (Suggested Books)

Diversity and Multicultural Issues (73): Learn about diversity and culture, how to create diverse organizations, and increase your understanding of the links between diversity, culture and conflict. Practical suggestions about resolution of conflict that is linked to culture.
(Suggested Books) (Doing Business Abroad)

Emotional Intelligence (37): Free articles and papers related to Emotional Intelligence, Goleman, and others.

Facilitation (21): Articles about the faciliating process in groups and dyads and about facilitators

Family Conflict - Parents and Children (36): Parents and children often come into conflict over large and small issues, regardless of age of the children. Learn more about dealing with conflicts between parents and children from these resources.

Family Conflict - Sibling Disagreements (21): Conflict with brothers and sisters is a natural process, and occurs in every family. Learn more about conflict between siblings and sibling rivalry and how to deal with it.

Fighting Fair (16): Sometimes it's not whether you win or lose an argument but how you act during an argument that dictates a positive or negative outcome. Learn to "fight fair" during disagreements and conflict.

Labor Law (23): Conflict at work can be subject to various labor laws. Learn more about labor laws, how they may protect both employee and employer.

Managing Disagreement Constructively (11): It's impossible to get rid of disagreements but it's possible to learn to manage disagreements constructively. Learn how from these online tools

Marital Conflict (34): Most married couples experience conflict sometimes. Learn about then nature of conflict in marriage, and steps to take to reduce and manage it effectively.

Marital Conflict - Divorce and Separation (19): If you've gone through a divorce you know how conflict riddent the process is for you, and the damage that can occur for children. Find hints, tips and ideas for reducing conflict in these situations and making the best of tough family situations.

Mediation (34) ^new: Learn how mediation is used to resolve conflicts in business and in family disputes and divorces. Find information to help you participate, or browse information about mediation techniques and skills for mediators.

Negotiating And Negotiation (48): For articles about the negotiating process, between individuals or companies. Learn new negotiating skills

Online Media Related To Conflict (3) ^new: Here you can access online media (podcasts, audio programs, videos, even online courses) on the topic of conflict and anything related.

Personality And Learning Styles (27): Free articles on personality and learning styles, including MBTI, (Myers-Briggs), Disc, Enneagram, etc. Also research
(MBTI) (Enneagram)

Personality Conflicts (8): The term personality conflict is one of the most common terms used by regular people to discuss their difficulties with others. It's not a great phrase, because it obscures the real dynamics of conflict with other people, but since it's so popular, here's a section to help you understand personality conflicts.

Sexual Harrassment (18): Find free help, tips and suggestions for dealing with sexual harrassment. Learn the law, corporate and Human resource responsibility, and what to do if you think you have been a victim.

Stress Related And Mental Health (42): Conflict can affect our stress levels and even our mental health. Learn about stress and its effects, and strategies to reduce stress in your life.
(Anxiety Disorders) (Depression)

Unclassified Conflict Ideas (4): For conflict related resources that are valuable but not yet classified, or do not fit in an existing conflict category.

Verbal Abuse (20): Verbal abuse at work or home is disturbing for everyone, and of course, the target. Find articles about all aspects of verbal abuse here.
(Books)

Workplace Violence (39): Conflicts at work, with customers, colleagues and other employees can sometimes boil over into workplace violence. Learn about workplace violence prevention, crisis planning, domestic violence as it affects work, and more.

There are 1370 conflict articles and resources for you to choose from!

Pages Updated On: 5-Feb-2010 - 19:37:01