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Reduce Conflict In Your Life
Eleven Things That Create Resistance And Anger In Others (Free Excerpts)
Summary: By eliminating these eleven anger provoking behaviors from your repertoire you can significantly reduce the amount of conflict you are involved in.
The way you communicate is the primary determinant of whether the person you are interacting with will listen and think about what you say, be indifferent to it, OR, fight like heck against it. We've made a list of the most common, and detrimental ways of communicating that usually completely block the communication process.
to say, if you want to reduce arguments, and have
your position heard and considered, whether at home
or at work, these approaches should be avoided.
People tend to resist communication, argue, or perceive conflict when the other person:
Provides unsolicited advice
Appears to be trying to create guilt in another
Offers reassurances that are hollow or not based on reality
Communicates using "gloss it over" positive thinking
Offers sympathy that seems false or lacking in understanding
Pressures a person to change (opinion, position or as a person)
Appears to want to blame rather than fix
Clearly wants to "win" by proving someone wrong
Comes across as infallible (in their own mind)
Uses excessive dramatic language and histrionics
Uses certain kinds of "hot words", words and phrases that have a heavy emotional connotation.
This excerpt is from Conflict Prevention In The Workplace - Cooperative Communication, published by Bacal & Associates. It is only available directly from us.