Top : Conflict Management Skills

Dealing with conflict effectively involves learning and using a wide variety of skills and techniques, from mental and cognitive skills, to emotional skills through to specific behaviors. Here you can develop conflict resolution skills.

 

Conflict Advice and Readings In This Section

• Listening Skills (Empathic Listening) Seminar and Audio

  By Gregorio Billikopf - Worth checking out since it's free, and addresses a very important conflict resolution skill -- empathetic listening). Download a free one hour seminar on the topic in audio. ^new (Added: 7-Apr-2012 Hits: 37 )

• Negotiation Skills Audio Seminar (Free)

  By Gregorio Billikopf - Another essential conflict resolution and management skill, negotiation helps us work with others to solve problems together, which is a bit different than thinking about it as trying to beat the other guy. Here's an audio file to learn from. Note that it's in zipped format so you will need an unzip probgram ^new (Added: 7-Apr-2012 Hits: 36 )

• What if You're Right in Conflict

  By Maria Boomhower - I'm sure while arguing with someone you have said to yourself "I'm right. The other person is wrong!". What do you do if you are truly right when arguing with someone? If you're like most people in this situtation, you would try to tell them that you are right. By forcing your reason on someone else you will keep arguing. You must understand perception to solve this problem. (Added: 12-Jun-2007 Hits: 932 )

• I-Messages and You-Messages in De-escalating Conflict

  By Heidi Burgess - One of the easiest ways to defuse an interpersonal conflict is to avoid accusatory or escalatory language. One way to do this is by using statements about yourself and your feelings (called "I-messages" because they start with "I feel" or "I felt"), instead of "you-messages," which start with an accusation, such as, "You did this (bad thing)," or, "You are (another bad thing)." (Added: 15-Dec-2006 Hits: 731 )

• Frames, Framing, and Reframing, and Conflict Skill

  By Sanda Kaufman - How you perceive the other person and the issues, and conflict, determines your ability to manage and resolve conflict. Framing (and reframing) is a technique to help you mentally shift yourself into a set of more constructive perceptions about the conflict. (Added: 15-Dec-2006 Hits: 1108 )

 

 

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Pages Updated On: 15-May-2012 - 15:11:46