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Conflict Advice and Readings In This Section
Listening Is Critical in Today's Multicultural Workplace - Roger O. Crockett - Harvard Business ReviewBy Roger O. Crockett - To bosses and employees alike, listening across cultures can sometimes be the most challenging communication skill to learn. But the less foreign it is, the less volatile - and the more successful - a workplace will be. (Added: 2-Apr-2012 Hits: 643 )
Dialogic ListeningBy na - Dialogic listening is an alternative to active listening which was developed by John Stewart and Milt Thomas. Dialogic listening has four distinctive characteristics. First, it emphasizes conversation as a shared activity. It encourages people to attend to their own views--and the other person's views--at the same time, while active listening focuses primarily on the other person's views alone. Second, it takes an open-ended--the authors even say "playful"--attitude toward conversation. It demands modesty, humility, trust, and recognition of the opponent as a choice-maker. Third, the parties focus on what is happening between them, not what is going on in the mind of one or the other person.And fourth, dialogic listening focuses on the present, rather than on the future or on the past. In this way, parties can work together to frame the nature of their problem, can come to a new understanding about each other, their relationships, and the options before them. While the same outcomes can occur by using active listening, dialogic listening is more of a joint process, and thus is more likely, the authors argue, to yield a shared understanding of the problem, and potentially a shared solution. (Added: 2-Apr-2012 Hits: 576 )
Tips on Listening (Editor's Pick)By Larry Nadig - Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. (Added: 3-Dec-2000 Hits: 4634 )
Listening Skills Activities for the WorkplaceBy Sherrie Scott - Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent misunderstandings and conflicts that arise from poor communication. Many organizations participate in listening workshops and activities to familiarize employees with the listening process. Listening skills activities can enhance communication in the workplace by teaching employees how to listen effectively (Added: 2-Apr-2012 Hits: 754 )
Listening Techniques in the WorkplaceBy Kate McFarlin - Listening in the workplace is a vital skill for employees as well as managers. It is necessary to let a speaker know that not only are you hearing what they are saying but you are listening to the entire message they are trying to communicate. Several listening techniques in the workplace can be applied to show a speaker that you are a good listener. (Added: 2-Apr-2012 Hits: 730 )
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