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Communication: To communicate effectively is human, to communicate effectively during a conflict is devine. It is truly a difficult task to juggle emotions and communicate well while trying to manage or resolve a conflict. The articles in this section offer you techniques and tips to maintain your composure and excellent communication skills in the heat of a debate. We can show you how to maintain your composure, and how to not let yourself get taken in by the 'debate bait' offered up during conflict resolution sessions.

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Conflict911 - Your free guide to conflict management : Communication

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Categories:

Business Communication (19): Articles related to communication, both oral and written within the business context

Delivering Bad News (8): For articles on techniques you can use when having to deliver bad news.

Interpersonal Communication (8): Improve communication between people, whether at work, at home, or in other relationships by learning from these tips, hints and interpersonal communication ideas.

Listening (5): Lack of "real" listening is a frequent contributor to conflict. Learn about listening techniques; e.g. active and reflective listening, that can help build better relationships.

Non-Verbal Communication (8): Free online articles on all aspects of non-verbal and para-verbal communication

Articles:

Isn't it about time to start preventing conflict before it starts?

Conflict Prevention In The Workplace - Using Cooperative Communication teaches you how. Click here for more information and get your free preview.

How Not To Complain, With 4 Tips For Success
By David Burns - Expressing your complaints has the potential for making conflict. Here's how to complain with the conflict. (Added: 28-Nov-2008 Hits: 345 Rating: 0 Votes: 0)

How to Write a Letter of Complaint
By n a - Here's how to write a letter of complaint without severing your business or personal relationship. This article includes a sample complaint letter. (Added: 28-Nov-2008 Hits: 500 Rating: 0 Votes: 0)

Writing Killer Complaint Letters Perfect Your Writing Skills, Get Published, Write More Powerful Business Letters
By Shaun Fawcett - Your complaint letters should be written not to inflame, but to convince your audience to take corrective action. Learn how here. (Added: 28-Nov-2008 Hits: 237 Rating: 0 Votes: 0)

Complaining: How To Get What You Want
By Joanna Robinson - Complaining effectively can get you the results that you want. It can also be done in a professional manner that will diffuse conflict or hostility. Learn how to do so by reading this information. (Added: 28-Nov-2008 Hits: 242 Rating: 0 Votes: 0)

Civility in Public Discourse
By Guy Burgess, Ph.D. and Heidi Burgess, Ph.D. - Many experts have commented on the lack of civility in public life and politics, and others have suggested our society has become less civil. Here's a good discussion of the topic. (Added: 19-Jul-2007 Hits: 863 Rating: 0 Votes: 0)

A Shining Example of Communication and Conflict (Conflict Insight)
By Don Doman - Using examples from several well known movies (The Shining, 2001 A Space Odyssey), the author explains the link between conflict and communication as it exists within the workplace. (Added: 17-Mar-2006 Hits: 1189 Rating: 0 Votes: 0)

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