All Couples Should Learn To FIght Fair. Here's How

Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Download it NOW!

Stop Harming Your Relationship With Your "Big Mouth"

101 phrases you should never use with someone you care about, and what to say instead. Click the image to learn more from the Amazon page.

Available In




Need Exercises And Learning Activities To Teach Conflict Skills?

Check out our free collection of group and training activities. Click here.

Top : Communication

Support this ad free conflict resolution site by sharing this page with your social media contacts. That helps us help you.

Search Our Network Of Business and Personal Development Sites


Conflict Advice and Readings In This Section

  • Civility in Public Discourse

    By Guy Burgess, Ph.D. and Heidi Burgess, Ph.D. - Many experts have commented on the lack of civility in public life and politics, and others have suggested our society has become less civil. Here's a good discussion of the topic. (Added: 19-Jul-2007 Hits: 1592 )
  • Getting Heard By Your Boss

    By Robert Bacal - Like landing a plane, getting heard is all in the approach. Set it up properly and you get a smooth landing. Mess up the approach and it doesn't work very well. First, some general principles to help you get heard (Added: 17-Oct-2000 Hits: 718 )
  • Dealing With Hostile Bait Or How Not To Get Your Buttons Pushed

    By Robert Bacal - When dealing with verbal abuse or hostility from clients, it is important to be able to avoid responding to the "bait" that is placed before you. Not only is that important, but it is also important to know exactly what you can say, when you are subject to attacks. (Added: 3-Jan-2004 Hits: 1208 )
  • Demeaning Others - An Active Destructive Behavior

    By na - Have you ever been in a meeting when all of a sudden someone says something that has an edge to it that is directed towards you or another person? It might not be something that is said perhaps it is a gesture, like someone rolling their eyes at something you said or laughing at someone else's argument. Most people have experienced these kinds of behaviors, and it can make one feel very uncomfortable. In the Conflict Dynamics Profile (CDP) model, this type of behavior is called Demeaning Others. (Added: 13-Mar-2012 Hits: 807 )
  • Internal Communication Strategies - The Neglected Strategic Element - Free Article

    By Robert Bacal - Most people don't think about the relationship between corporate communication within the organization and conflict. The truth is that poor internal communication results in employees and managers that tend to pull in different directions. When goals and functions are confused, conflict results (Added: 26-Nov-2003 Hits: 1105 )
  • Identifying Subtle Verbal Abuse Helpcard

    By Robert Bacal - Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 26-Nov-2004 Hits: 1159 )
  • Get Your Point Across without Being Rude

    By Sarah Fenson - Is your communication style a little rough around the edges? Two communication experts suggest five techniques for saying what you mean without making enemies in the process. (Added: 20-Feb-2006 Hits: 1738 )
  • How to Write a Letter of Complaint

    By n a - Here's how to write a letter of complaint without severing your business or personal relationship. This article includes a sample complaint letter. (Added: 28-Nov-2008 Hits: 1551 )
  • Communications Audits - How and Why (Expert Advice)

    By Brenda Townsend Hall - Communication is the lifeblood of successful organizations, whether it's with customers, employees, from manager to manager, or up and down the organization hierarchy. Poor communication effects the bottom line AND employee satisfaction, and poor communication creates additional unnecessary conflict. Learn how to look at your organizational conflict using a communications audit. (Added: 8-Oct-2005 Hits: 1142 )
  • Business Spirit Journal Online - Truth or Consequences - Steve Whiteford

    By Steve Whiteford - When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 851 )


Delivering Bad News (2)
For articles on techniques you can use when having to deliver bad news.
Interpersonal Communication (7)
Improve communication between people, whether at work, at home, or in other relationships by learning from these tips, hints and interpersonal communication ideas.
Listening (5)
Lack of "real" listening is a frequent contributor to conflict. Learn about listening techniques; e.g. active and reflective listening, that can help build better relationships.
Non-Verbal Communication (1)
Free online articles on all aspects of non-verbal and para-verbal communication

Related Conflict and Communication Topics


| Library Home Page |
Pages Updated On: 28-Jul-2017 - 11:17:38

About Company

Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents, but particularly for educators often in conflict with parents.

The Workplace World
Our main site with over 400 articles on life in the workplace. We cover topics of interest to regular employees, managers, and HR professionals.

Defusing Angry Customers
Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers.


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0